Technical Account Manager (US)

n8n
United States, California, Colorado, Florida, Massachusetts, New Jersey, New York, Texas, Virginia
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Technical communication","Stakeholder management","Cross-functional collaboration","Problem-solving"]

Own the technical success of n8n’s strategic top-tier customers by guiding platform operations from handoff through ongoing support. Lead assessment of deployments for scalability, reliability, and performance; recommend architecture improvements and upgrades; and manage high-severity escalations with cross-functional teams. Turn recurring issues and usage patterns into actionable product feedback, triaging bugs and feature requests and helping drive lightweight fixes where appropriate.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
n8n
n8n
2 days ago

Technical Account Manager (US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own the technical success of n8n’s strategic top-tier customers by guiding platform operations from handoff through ongoing support. Lead assessment of deployments for scalability, reliability, and performance; recommend architecture improvements and upgrades; and manage high-severity escalations with cross-functional teams. Turn recurring issues and usage patterns into actionable product feedback, triaging bugs and feature requests and helping drive lightweight fixes where appropriate.
Location: United States, California, Colorado, Florida, Massachusetts, New Jersey, New York, Texas, Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as the dedicated technical point of contact for a portfolio of strategic top-tier customers.
  • •Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
  • •Continuously assess customer deployments and recommend platform improvements, upgrades, optimizations, and architectural changes.
  • •Oversee technical support intake, issue management, critical incidents, and high-severity support cases, coordinating with internal teams.
  • •Analyze recurring support activity and usage patterns to drive preventative action plans and product improvements, triaging bugs and feature requests.
  • •Track and complete feedback loops with Product and Engineering, contributing lightweight fixes or pull requests when appropriate.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityRemote Work

Key Requirements

  • •Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, SRE, or a similar customer-facing technical role.
  • •Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
  • •Ability to troubleshoot performance, reliability, and scalability issues in production environments.
  • •Translate complex technical topics into actionable recommendations for technical and business stakeholders.
  • •Hands-on DevOps/infrastructure experience, including Docker, Kubernetes, and self-hosted deployments in cloud environments.
Experience:SaaSInfrastructureWorkflow automationIPaaSOpen-source
Skills:Technical communicationStakeholder managementCross-functional collaborationProblem-solving
Languages:English
Tech Stack:Cloud infrastructureDistributed systemsAPIsIntegrationsDockerKubernetes

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

n8n
n8n provides a fair‑code workflow automation and orchestration platform that lets technical teams connect apps, build complex automations and integrate AI/LLMs via a visual, node‑based interface; available self‑hosted or cloud‑hosted.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor