Senior Corporate Counsel, Customer Success

Rackspace
San Antonio, United States
Workplace: RemoteFull timeUSD 148,011 - 217,082.8 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: professionalSkills: ["Analytical and risk-assessment","Written communication","Verbal communication","Team leadership","Stakeholder management"]

Lead the legal function supporting the global Customer Success organization across the customer lifecycle, from contract interpretation, renewals, and renegotiation to disputes, collections, litigation, privacy, and security incident support. Own a global intake, triage, and escalation operating model with self-service legal playbooks and templated resources. Draft and negotiate complex technology services agreements while partnering with sales, finance, privacy, outside counsel, and executives to reduce risk and speed resolutions.

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FursaFursa
Rackspace
Rackspace
3 days ago

Senior Corporate Counsel, Customer Success

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Job Summary

Lead the legal function supporting the global Customer Success organization across the customer lifecycle, from contract interpretation, renewals, and renegotiation to disputes, collections, litigation, privacy, and security incident support. Own a global intake, triage, and escalation operating model with self-service legal playbooks and templated resources. Draft and negotiate complex technology services agreements while partnering with sales, finance, privacy, outside counsel, and executives to reduce risk and speed resolutions.
Location: San Antonio, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead the global Customer Success legal team with intake, triage, work allocation, and tiered escalation paths to reduce legal workload.
  • •Draft, review, redline, and negotiate Master Services Agreements (MSAs), Statements of Work (SOWs), amendments, and related customer agreements; advise on renewals and pricing changes.
  • •Advise on non-renewals/terminations, notice mechanics, early termination fees, and negotiate settlement and release agreements.
  • •Manage disputes, collections, and litigation activities, coordinating outside counsel and providing cost/benefit and litigation-risk analyses.
  • •Coordinate with privacy and incident-response teams on privacy/data protection and security matters, including breach-notification analysis and contractual liability allocation.

Pay and Benefits

Salary: USD 148,011 - 217,082.8 annually
Equity and Bonus:Equity

Key Requirements

  • •J.D. from an accredited law school and active bar membership in good standing (state specified based on location).
  • •7+ years of relevant legal experience across commercial contracting, dispute resolution, and litigation (law firm, in-house, or combination).
  • •Experience drafting and negotiating complex commercial agreements (MSAs, SOWs, and SaaS/technology services agreements).
  • •Direct experience managing or supporting litigation, arbitration, or collections matters, including working with outside counsel.
  • •Strong analytical and risk-assessment skills and excellent written/verbal communication to advise non-legal stakeholders.
Experience:7+ yearsIn-houseTechnology servicesSaaSDispute resolutionLitigationCommercial contractingCollections
Education:Professional (JD, MD, etc.)
Skills:Analytical and risk-assessmentWritten communicationVerbal communicationTeam leadershipStakeholder management
Tech Stack:AI-assisted toolsKPI dashboardsKnowledge-base FAQsStandard forms

Company Brief

Rackspace
Provides managed cloud services, multi-cloud solutions, and managed hosting across public and private cloud platforms, helping enterprises design, operate, and optimize cloud infrastructure and applications.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Antonio, United States
Founded: 1998
WebsiteLinkedIn