Head of Onboarding & FinCrime Operations

Airwallex
London, Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Operational excellence","Strategic thinking","Data-driven decision-making","Cross-functional collaboration"]

Lead Airwallex’s global Onboarding and FinCrime Operations, a first-line team responsible for KYC operations, name screening, and transaction monitoring. Own the strategy, procedures, and operating rhythm to deliver integrity, judgement, and consistent documentation at scale across jurisdictions. Build and manage a distributed team with 24/7 coverage, drive data-driven performance and continuous improvement, and spearhead AI transformation while balancing risk, customer experience, and commercial impact.

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Airwallex
Airwallex
9 hours ago

Head of Onboarding & FinCrime Operations

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Job Summary

Lead Airwallex’s global Onboarding and FinCrime Operations, a first-line team responsible for KYC operations, name screening, and transaction monitoring. Own the strategy, procedures, and operating rhythm to deliver integrity, judgement, and consistent documentation at scale across jurisdictions. Build and manage a distributed team with 24/7 coverage, drive data-driven performance and continuous improvement, and spearhead AI transformation while balancing risk, customer experience, and commercial impact.
Location: London, Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Own the vision, strategy, and execution for Onboarding and FinCrime Operations.
  • •Lead and develop a globally distributed team, managing capacity to reflect business growth.
  • •Own the location and resourcing strategy, solving for 24/7 coverage, customer experience quality, and cost efficiency.
  • •Create a repeatable operating rhythm, including clear OKRs, and take a data-driven approach to performance management.
  • •Drive continuous improvement of procedures, playbooks, and control frameworks, aligned with Airwallex financial crime and fraud policies, including AI transformation of the teams.

Key Requirements

  • •Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a regulated financial-services or payments/fintech business.
  • •Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring, and investigations processes and controls for first-line operations.
  • •Proven track record scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies with globally consistent performance.
  • •Demonstrated delivery of automation/AI-led transformation in an operations setting (or clear strategic and technical fluency to lead it).
  • •Experience managing outsourced/BPO/offshore capacity at scale and operating at the Operations–Product–Risk intersection to deliver cross-functional outcomes.
Experience:FintechFinancial servicesPaymentsRegulated operationsGlobal operationsBPO/offshore
Skills:LeadershipOperational excellenceStrategic thinkingData-driven decision-makingCross-functional collaboration
Certifications:CAMSICAACAMs
Tech Stack:AIAPIsTransaction monitoringKYC

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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