NTT

1 month ago

Client Delivery Executive II - Hybrid

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Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Own end-to-end service delivery and client relationship management for complex, enterprise customer engagements. Drive operational excellence across multiple service domains by ensuring delivery against contractual commitments and meeting SLAs. Manage ticketing, reporting, budgeting, cost control, invoicing, staffing/resource planning, and customer escalations. Lead cross-functional programs and projects while maintaining executive-level relationships and supporting new business opportunities.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Provide end-to-end service delivery and manage client relationships while ensuring delivery against contractual commitments.
•Manage ticket processing and meet SLAs.
•Handle reporting, budgeting, cost management, and invoicing.
•Run weekly/monthly/quarterly customer reviews, manage staffing/resource planning, and address customer escalations.
•Lead cross-functional delivery across multiple service domains and guide programs/projects, supporting new business opportunities.

Key Requirements

•12+ years of experience in IT service delivery, managed services, or client-facing delivery roles.
•5+ years in leadership or managerial roles overseeing cross-functional or multi-tower teams.
•Proven experience managing end-to-end service delivery in complex, enterprise environments.
•Strong communication, negotiation, and influencing skills.
•Strong analytical and problem-solving capabilities.

Experience:12+ yearsIT service deliveryManaged servicesEnterprise environmentsGlobal service providers

Skills:CommunicationNegotiationInfluencingAnalytical thinkingProblem-solving

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT