Redox

4 weeks ago

Customer Success Operations & AI Agent Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead and govern the CS tooling stack and AI-powered workflows to reduce administrative overhead, improve customer health visibility, and accelerate value realization. Own activation, testing, and rollout of AI features across CS tools, monitor performance, and design seamless handoffs between AI agents and human CSMs within a healthcare SaaS environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Audit AI agents across the CS team, document governance gaps, and set standards for agent quality, testing, and maintenance
•Own activation and configuration of AI features in CS tools, including setup, testing, and rollout
•Monitor agent performance (CSAT, deflection, resolution accuracy, escalation patterns) and take action based on data
•Design handoffs between AI agents and human CSMs to preserve context and ensure seamless customer experience
•Develop and enforce a shared governance framework for agent libraries, tools, and quality standards

Pay and Benefits

Salary: USD 110,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Remote WorkEquity401kPaid ParentalHealth Insurance

Key Requirements

•4–6+ years in CS Operations or a closely related function in B2B SaaS
•Hands-on AI agent or workflow deployment — you've built and shipped LLM-based automations
•Working knowledge of prompt engineering fundamentals
•Strong written communication: you will be writing and refining agent copy, escalation logic, and internal documentation
•Familiarity with data privacy considerations in enterprise software, particularly around customer data handling

Experience:4-6 yearsHealthcareSaaS

Skills:Prompt engineeringCommunicationDocumentationData privacyLLMAutomationWorkflow design

Languages:English

Tech Stack:ClaudeVitallySalesforceZendeskZapierSQL

Company Brief

Redox

Provides a cloud-based interoperability platform that connects healthcare systems, EHRs, and digital health applications via standardized APIs to simplify data exchange and accelerate integration across the healthcare ecosystem.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: Madison, United States

Founded: 2014

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Redox

4 weeks ago

Customer Success Operations & AI Agent Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Audit AI agents across the CS team, document governance gaps, and set standards for agent quality, testing, and maintenance
•Own activation and configuration of AI features in CS tools, including setup, testing, and rollout
•Monitor agent performance (CSAT, deflection, resolution accuracy, escalation patterns) and take action based on data
•Design handoffs between AI agents and human CSMs to preserve context and ensure seamless customer experience
•Develop and enforce a shared governance framework for agent libraries, tools, and quality standards

Pay and Benefits

Salary: USD 110,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Remote WorkEquity401kPaid ParentalHealth Insurance

Key Requirements

•4–6+ years in CS Operations or a closely related function in B2B SaaS
•Hands-on AI agent or workflow deployment — you've built and shipped LLM-based automations
•Working knowledge of prompt engineering fundamentals
•Strong written communication: you will be writing and refining agent copy, escalation logic, and internal documentation
•Familiarity with data privacy considerations in enterprise software, particularly around customer data handling

Experience:4-6 yearsHealthcareSaaS

Skills:Prompt engineeringCommunicationDocumentationData privacyLLMAutomationWorkflow design

Languages:English

Tech Stack:ClaudeVitallySalesforceZendeskZapierSQL

Company Brief

Redox

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: Madison, United States

Founded: 2014

Website LinkedIn