1 day ago

Support engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Help enterprise customers succeed on a generative AI platform by leading triage and resolution of complex production issues. Work directly with technical end users to debug and refine Python-based and no-code AI agents, acting as Tier 2 support using monitoring alerts. Drive investigations across the stack, escalate deeper issues to product/engineering, and share platform feedback to improve the roadmap—while scaling support with automation and internal AI tools.

Location: New York, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own triage and resolution of complex customer production issues using Salesforce, email, Slack, and Zoom.
•Guide technical end users by debugging and refining custom-built Python and no-code agents.
•Serve as Tier 2 advanced support by monitoring and tackling complex production issues via monitoring alerts.
•Conduct technical investigations across the stack and escalate deeper issues to product and engineering teams.
•Build and maintain automated diagnostic tools and scripts to scale support operations and reduce resolution times.

Pay and Benefits

Salary: USD 124,800 - 157,800 annually

Perks:Paid LeaveHealth InsuranceDentalVisionParental LeaveEquity401kLearning Budget

Key Requirements

•5+ years providing technical support for an enterprise B2B SaaS organization.
•Deep technical proficiency with cloud technologies (AWS/GCP), Python, SDKs, and SSO/SCIM.
•Experience troubleshooting complex customer environments using RESTful APIs, integration, and usage.
•Proficiency with tools including Jira, Grafana, and Datadog.
•Strong communication skills for writing and clearly explaining complex technical concepts to users.

Experience:5+ yearsB2B SaaSEnterprise support

Skills:CommunicationCustomer empathyTechnical troubleshootingAutomation-first mindsetOn-screen collaboration

Tech Stack:SalesforcePythonAWSGCPSDKsSSOSCIMJiraGrafanaDatadogRESTful APISlackZoomGenAILLMsNo-code

Company Brief

Writer

Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn

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Writer

1 day ago

Support engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: New York, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own triage and resolution of complex customer production issues using Salesforce, email, Slack, and Zoom.
•Guide technical end users by debugging and refining custom-built Python and no-code agents.
•Serve as Tier 2 advanced support by monitoring and tackling complex production issues via monitoring alerts.
•Conduct technical investigations across the stack and escalate deeper issues to product and engineering teams.
•Build and maintain automated diagnostic tools and scripts to scale support operations and reduce resolution times.

Pay and Benefits

Salary: USD 124,800 - 157,800 annually

Perks:Paid LeaveHealth InsuranceDentalVisionParental LeaveEquity401kLearning Budget

Key Requirements

•5+ years providing technical support for an enterprise B2B SaaS organization.
•Deep technical proficiency with cloud technologies (AWS/GCP), Python, SDKs, and SSO/SCIM.
•Experience troubleshooting complex customer environments using RESTful APIs, integration, and usage.
•Proficiency with tools including Jira, Grafana, and Datadog.
•Strong communication skills for writing and clearly explaining complex technical concepts to users.

Experience:5+ yearsB2B SaaSEnterprise support

Skills:CommunicationCustomer empathyTechnical troubleshootingAutomation-first mindsetOn-screen collaboration

Tech Stack:SalesforcePythonAWSGCPSDKsSSOSCIMJiraGrafanaDatadogRESTful APISlackZoomGenAILLMsNo-code

Company Brief

Writer

Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn