Senior Manager, Policy & Incident

Adobe Systems
San Jose, New York, Austin
Workplace: OnsiteFull timeUSD 113,600 - 273,175 annuallyFunction: Government Affairs & Public PolicyExperience: 10+ yearsEducation: bachelorsSkills: ["Judgment","Cross-functional leadership","Analytical thinking","Problem-solving","Communication"]

Lead consumer trust policy development and incident management for Adobe’s Global Consumer Trust organization. Coordinate major fraud, abuse, scams, account integrity, and other trust incidents across cross-functional teams to assess impact, prioritize ownership, and drive resolution. Build incident frameworks, severity criteria, playbooks, governance, and metrics, then run post-incident reviews to translate lessons learned into scalable policies and systemic improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Adobe Systems
Adobe Systems
6 days ago

Senior Manager, Policy & Incident

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead consumer trust policy development and incident management for Adobe’s Global Consumer Trust organization. Coordinate major fraud, abuse, scams, account integrity, and other trust incidents across cross-functional teams to assess impact, prioritize ownership, and drive resolution. Build incident frameworks, severity criteria, playbooks, governance, and metrics, then run post-incident reviews to translate lessons learned into scalable policies and systemic improvements.
Location: San Jose, New York, Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Government Affairs & Public Policy
Seniority: Manager level

Key Responsibilities

  • •Lead policy development and incident management to protect consumers and Adobe from fraud, abuse, scams, account compromise, and emerging trust threats.
  • •Coordinate significant consumer trust incidents by assessing impact, establishing priorities, and driving effective resolution.
  • •Partner across Fraud Prevention, Product, Engineering, Customer Support, Legal, Security, GTM, and other teams to manage incidents and execute cross-functional action.
  • •Develop and maintain incident frameworks, severity criteria, escalation processes, playbooks, and governance for consistent response.
  • •Conduct post-incident reviews and translate lessons into scalable policies, systemic improvements, and metrics/executive reporting.

Pay and Benefits

Salary: USD 113,600 - 273,175 annually

Key Requirements

  • •Bachelor's or Master's degree in Computer Science, Economics, or a related field, plus 10+ years of hands-on industry experience.
  • •Experience in fraud prevention, trust & safety, risk management, incident management, policy, customer protection, security, or a related field.
  • •Proven ability to lead complex cross-functional initiatives and influence teams and senior stakeholders without direct authority.
  • •Experience developing policies, decision frameworks, governance models, or scalable operational processes.
  • •Strong analytical and problem-solving skills to identify broader trends, root causes, and systemic risks.
Experience:10+ yearsFraud preventionTrust & safetyRisk managementIncident managementSecurity
Education:Bachelor's in Computer Science, Economics, or related field
Skills:JudgmentCross-functional leadershipAnalytical thinkingProblem-solvingCommunication

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor