3 days ago

Service Advisor, Houston

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide front-of-house service advising for vehicle maintenance at Lucid. You greet and check in customers and vehicles, document concerns for technicians, coordinate loaner and ride arrangements, and maintain accurate work orders and labor time punches. Serve as last QC step before handoff, uphold the CSI KPI, and handle warranty claim rejections and service authorizations through DocuSign while ensuring timely, accurate customer communication.

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service throughout the service process, including greeting clients, answering questions, and coordinating vehicle handover
•Conduct vehicle inspections and check-in processes, identify/report damage or wear, and document transport damage on PDI vehicles
•Manage loaner agreements and coordinate rental vehicle requests and Lyft rides for customer convenience
•Maintain quality and documentation by reviewing work orders after technicians/detailers and ensuring accurate time punches aligned with labor operations
•Uphold the Customer Satisfaction Index (CSI) KPI, address warranty claim rejections within established timeframes, and manage service authorization/invoices and payment collection

Pay and Benefits

Salary: USD 26 - 35 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401kEquity

Key Requirements

•2-5 years of previous automotive experience and training in a Service Advisor or front-of-house customer-facing role
•Excellent interpersonal skills with a compassionate, patient demeanor
•Ability to problem-solve, think creatively, and articulate/document details for smooth workflow
•Ability to tailor and explain automotive terminology and concepts to customers with varying knowledge
•Proficiency with Microsoft Office and ability to learn proprietary DMS software

Experience:2-5 yearsAutomotiveEVElectric vehicles

Education:

Skills:Interpersonal skillsCompassionPatienceProblem-solvingCommunication

Licenses:Valid driver’s license

Certifications:CPR training

Languages:English

Tech Stack:Microsoft OfficeDocuSignDMSBill of Lading (BOL)Lyft

Company Brief

Lucid Motors

Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn

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Lucid Motors

3 days ago

Service Advisor, Houston

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service throughout the service process, including greeting clients, answering questions, and coordinating vehicle handover
•Conduct vehicle inspections and check-in processes, identify/report damage or wear, and document transport damage on PDI vehicles
•Manage loaner agreements and coordinate rental vehicle requests and Lyft rides for customer convenience
•Maintain quality and documentation by reviewing work orders after technicians/detailers and ensuring accurate time punches aligned with labor operations
•Uphold the Customer Satisfaction Index (CSI) KPI, address warranty claim rejections within established timeframes, and manage service authorization/invoices and payment collection

Pay and Benefits

Salary: USD 26 - 35 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401kEquity

Key Requirements

•2-5 years of previous automotive experience and training in a Service Advisor or front-of-house customer-facing role
•Excellent interpersonal skills with a compassionate, patient demeanor
•Ability to problem-solve, think creatively, and articulate/document details for smooth workflow
•Ability to tailor and explain automotive terminology and concepts to customers with varying knowledge
•Proficiency with Microsoft Office and ability to learn proprietary DMS software

Experience:2-5 yearsAutomotiveEVElectric vehicles

Education:

Skills:Interpersonal skillsCompassionPatienceProblem-solvingCommunication

Licenses:Valid driver’s license

Certifications:CPR training

Languages:English

Tech Stack:Microsoft OfficeDocuSignDMSBill of Lading (BOL)Lyft

Company Brief

Lucid Motors

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn