Technical Support Engineer

Cyberani
Saudi Arabia
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Time management","Prioritization","Team collaboration"]

Deliver first- and second-level technical support to end-users by triaging and resolving hardware, software, operating system, and network issues. Manage user accounts and access in systems like Active Directory and Azure AD, handle basic server/virtualization and cloud-service tasks, and escalate complex problems. Maintain accurate ticket documentation and build knowledge-base resources, while ensuring compliance with security policies and participating in continuous improvement and on-call support.

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FursaFursa
Cyberani
Cyberani
5 days ago

Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Deliver first- and second-level technical support to end-users by triaging and resolving hardware, software, operating system, and network issues. Manage user accounts and access in systems like Active Directory and Azure AD, handle basic server/virtualization and cloud-service tasks, and escalate complex problems. Maintain accurate ticket documentation and build knowledge-base resources, while ensuring compliance with security policies and participating in continuous improvement and on-call support.
Location: Saudi Arabia
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Log, prioritize, and assign incoming support tickets from phone, email, chat, or the ticketing system.
  • •Diagnose and resolve hardware, software, operating system, and network issues, including remote and onsite troubleshooting for peripherals and mobile devices.
  • •Manage user accounts, access permissions, and password resets in Active Directory/Azure AD or similar identity platforms.
  • •Escalate complex problems to senior engineers or specialized teams while keeping requesters informed.
  • •Document resolution steps in the ticketing system and maintain knowledge-base articles, FAQs, and standard operating procedures.

Key Requirements

  • •Bachelor’s degree in computer science, Information Technology, Engineering, or related field (or equivalent hands-on experience).
  • •+1 year of experience providing first- and second-level technical support for hardware, software, operating systems, and networking issues.
  • •Strong troubleshooting skills to diagnose, isolate, and resolve problems both remotely and onsite.
  • •Experience with user account management, access permissions, and password resets in Active Directory/Azure AD (and routine system administration tasks).
  • •Familiarity with ITSM tools such as ServiceNow, JIRA, or Zendesk; able to document incident resolutions and maintain knowledge-base articles.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationProblem-solvingTime managementPrioritizationTeam collaboration
Tech Stack:Active DirectoryAzure ADServiceNowJIRAZendeskITSMCloudVirtualizationOperating systemNetworkingTicketing system

Company Brief

Cyberani
Saudi cybersecurity company providing managed security services, threat detection, incident response, and security consulting for organizations. It focuses on protecting critical digital infrastructure and helping enterprises strengthen resilience against cyber threats.
Industry: Cybersecurity
Headquarters: Riyadh, Saudi Arabia
WebsiteLinkedIn