Global Community Manager

Wise
London
Workplace: HybridFull timeGBP 45,000 - 65,000 annuallyFunction: Communications, PR & CommunitySkills: ["Community building","Writing","Systems thinking","Handling pressure","Social insight"]

Build and grow Wise’s community presence across Reddit, Threads, WhatsApp Communities, and emerging platforms. Create community-first content and UGC programs that turn user conversations into scalable advocacy. Launch initiatives like AMAs and feedback threads, develop moderation and response playbooks, and translate social listening and sentiment reporting into insights for content, product, and leadership. Partner with organic social, product marketing, and customer support to keep community experiences consistent and human.

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Wise
Wise
2 days ago

Global Community Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Build and grow Wise’s community presence across Reddit, Threads, WhatsApp Communities, and emerging platforms. Create community-first content and UGC programs that turn user conversations into scalable advocacy. Launch initiatives like AMAs and feedback threads, develop moderation and response playbooks, and translate social listening and sentiment reporting into insights for content, product, and leadership. Partner with organic social, product marketing, and customer support to keep community experiences consistent and human.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Launch and grow Wise’s community presence across Reddit, Threads, WhatsApp Communities, and new platforms as they emerge.
  • •Build private communities for engaged users to connect, share feedback, and access early product updates.
  • •Create community-first content and scalable UGC programs using systems and incentives.
  • •Build relationships with Wise users to surface stories, pain points, and ideas that inform the organic social content calendar.
  • •Own social listening and sentiment reporting (community health, share of voice, competitor strategies) and translate insights for leadership and product teams.

Pay and Benefits

Salary: GBP 45,000 - 65,000 annually

Key Requirements

  • •3–5+ years of experience in community management, social media, or audience development, ideally in fintech/tech or a global consumer brand.
  • •Ability to understand and operate within the culture of platforms like Reddit, Threads, Discord, and WhatsApp Communities.
  • •Comfort turning raw conversation data into insights using social listening tools such as Brandwatch, Sprinklr, Pulsar, or similar.
  • •Strong writing ability with a natural, conversational tone that represents Wise without sounding like a brand account.
  • •Experience thinking in systems to build scalable playbooks and frameworks (and handle fast-moving, even viral, complaint threads calmly).
Experience:FintechTechGlobal consumer brand
Skills:Community buildingWritingSystems thinkingHandling pressureSocial insight
Languages:EnglishPortugueseGermanHungarianJapanese
Tech Stack:RedditThreadsWhatsApp CommunitiesInstagramDiscordBrandwatchSprinklrPulsarNPS

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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