Director, Operations Strategy (Remote)

ezCater
Boston
Workplace: RemoteFull timeUSD 202,151 - 283,320 annuallyFunction: Strategy & Corporate DevelopmentExperience: 10+ yearsSkills: ["Strategic thinking","Execution focus","Cross-functional leadership","Data-driven decision making","Clear communication"]

Own strategic initiatives and the operating rhythm for the Operations org, partnering with the COO and leadership to drive measurable execution. Launch new programs from ambiguity, including rolling out an operations tech stack and complex cross-functional initiatives. Build a feedback engine that turns high-volume customer and partner interactions into structured signals, and redesign processes to improve how work flows. Serve as an AI thought leader to drive adoption of AI and automation across ops.

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ezCater
ezCater
1 day ago

Director, Operations Strategy (Remote)

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Last checked: 23 hours agoStatus: Live

Job Summary

Own strategic initiatives and the operating rhythm for the Operations org, partnering with the COO and leadership to drive measurable execution. Launch new programs from ambiguity, including rolling out an operations tech stack and complex cross-functional initiatives. Build a feedback engine that turns high-volume customer and partner interactions into structured signals, and redesign processes to improve how work flows. Serve as an AI thought leader to drive adoption of AI and automation across ops.
Location: Boston
Workplace: Remote
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Director level

Key Responsibilities

  • •Drive high-priority operations strategic initiatives from ambiguity to execution and measurable impact.
  • •Build the feedback engine that turns inbound customer and partner contacts into structured signals to drive change across ops and into product.
  • •Own the operations org’s business rhythms (staff meetings, business reviews, planning cycles, goal-setting) and ensure decisions become outcomes.
  • •Redesign processes across the ops org by mapping how work flows, eliminating waste/duplication, and implementing improved ways of working.
  • •Serve as the AI thought leader for Operations, evaluating tools, building business cases, and partnering to drive adoption of AI and automation.
Travel: Medium travel

Pay and Benefits

Salary: USD 202,151 - 283,320 annually
Equity and Bonus:Equity
Perks:Equity401kHealth InsuranceDentalPaid LeaveRemote WorkFsaDisability InsuranceFamily Planning

Key Requirements

  • •10+ years in operations strategy, business operations, or consulting, with at least 3 years leading teams or programs at a fast-moving technology company.
  • •Built new functions/processes/teams from scratch and delivered lasting outcomes without a playbook.
  • •Runs multiple complex projects simultaneously and holds teams accountable even without direct reporting lines.
  • •Strong point of view on AI and automation, able to evaluate where it creates value and where it doesn’t.
  • •Credible and comfortable working with data to define problems, measure results, and challenge assumptions.
Experience:10+ yearsOperations strategyBusiness operationsConsultingTechnology company
Skills:Strategic thinkingExecution focusCross-functional leadershipData-driven decision makingClear communication
Tech Stack:AIAutomation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ezCater
Operates an online marketplace connecting businesses with local caterers and restaurants for corporate and group catering orders, offering ordering, delivery coordination, and catering management tools.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Boston, United States
Founded: 2007
WebsiteLinkedIn