3 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide first-class technical support for Motorola Solutions hardware, software and video surveillance systems, troubleshoot issues remotely or via phone/chat, document cases, and collaborate with regional/global teams to deliver exceptional customer experiences in a fast-paced environment.

Location: Penang

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Learn and maintain a strong understanding of Motorola Solutions software and products with a primary focus on Silent Sentinel products.
•Troubleshoot Motorola Solutions hardware, software and systems over the phone, chat and remotely.
•Concisely document software, hardware, and network information in a case management system.
•Provide an exceptional customer experience during calls, emails, chat, and customer escalations.
•Prioritize between tasks including inbound calls, existing case management, live chat, email requests, repairs.

Key Requirements

•Exceptional problem solving and time management skills.
•Ability to provide timely updates and manage customer expectations.
•Fluent reading, writing and speaking in English; ability to communicate complex technical problems to customers of varying skill levels.
•Self-starter with ability to work independently and collaborate with team members.
•Ability to handle complex situations while troubleshooting critical issues and maintaining effective communication with stakeholders.

Experience:Video surveillanceSecurity

Education:Bachelor's

Skills:Problem-solvingTime managementCommunicationCustomer serviceCollaboration

Certifications:CCNAMCSACompTIA A+

Languages:English

Tech Stack:LinuxCRMKCSONVIFVideo surveillance

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

3 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Penang

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Learn and maintain a strong understanding of Motorola Solutions software and products with a primary focus on Silent Sentinel products.
•Troubleshoot Motorola Solutions hardware, software and systems over the phone, chat and remotely.
•Concisely document software, hardware, and network information in a case management system.
•Provide an exceptional customer experience during calls, emails, chat, and customer escalations.
•Prioritize between tasks including inbound calls, existing case management, live chat, email requests, repairs.

Key Requirements

•Exceptional problem solving and time management skills.
•Ability to provide timely updates and manage customer expectations.
•Fluent reading, writing and speaking in English; ability to communicate complex technical problems to customers of varying skill levels.
•Self-starter with ability to work independently and collaborate with team members.
•Ability to handle complex situations while troubleshooting critical issues and maintaining effective communication with stakeholders.

Experience:Video surveillanceSecurity

Education:Bachelor's

Skills:Problem-solvingTime managementCommunicationCustomer serviceCollaboration

Certifications:CCNAMCSACompTIA A+

Languages:English

Tech Stack:LinuxCRMKCSONVIFVideo surveillance

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn