Intern – Stagiaire Support Utilisateur (H/F) - 2026

Baker Hughes
France
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Analysis","Troubleshooting","Autonomy","Organization","Communication"]

Join the User Support team to assist internal and external users. You’ll triage and analyze support requests, handle first-level incident diagnosis, and escalate more complex issues. Work closely with technical and operations teams, log incidents and feature requests in tracking tools, and document resolutions in the knowledge base. You’ll also monitor support trends, analyze error logs, and help reduce recurring issues through continuous improvement.

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Baker Hughes
Baker Hughes
2 days ago

Intern – Stagiaire Support Utilisateur (H/F) - 2026

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join the User Support team to assist internal and external users. You’ll triage and analyze support requests, handle first-level incident diagnosis, and escalate more complex issues. Work closely with technical and operations teams, log incidents and feature requests in tracking tools, and document resolutions in the knowledge base. You’ll also monitor support trends, analyze error logs, and help reduce recurring issues through continuous improvement.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Intern level

Key Responsibilities

  • •Respond to internal and external customer requests and ensure follow-up.
  • •Perform first-level triage and incident analysis, gradually building capability on more complex problems.
  • •Ensure support requests are handled within defined timeframes.
  • •Interact with client environments (connections, file transfers, software configuration, etc.).
  • •Record incidents and improvement requests in tracking tools and document resolution steps in the knowledge base.

Key Requirements

  • •You are a student in computer science, information systems, digital technologies, or a related field.
  • •Show interest in user support and technical problem resolution.
  • •Strong analytical and troubleshooting abilities for identifying and diagnosing issues.
  • •Autonomous and well-organized, able to manage multiple topics in parallel while meeting support deadlines.
  • •Fluency in French; English is a plus. Knowledge of Microsoft Office is required.
Education:
Skills:AnalysisTroubleshootingAutonomyOrganizationCommunication
Languages:FrenchEnglish
Tech Stack:Microsoft OfficeWindows

Company Brief

Baker Hughes
Provides oilfield equipment, technologies, and services for the energy industry, including drilling, production, and industrial solutions. Serves upstream, midstream, and downstream customers worldwide with products and services focused on efficiency and reliability.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1907
WebsiteLinkedIn