Execution & Enablement Specialist

dLocal
Buenos Aires, Montevideo
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Interpersonal skills","Communication skills","Data-driven mindset","Root-cause analysis","Organizational skills","Ownership","Bias for action","Self-starter","Ability to work across time zones"]

Drive operational excellence across dLocal’s Payins network by owning partner and processor relationships, coordinating onboarding and go-live readiness, and resolving blockers through root-cause investigations. Enable partner features and negotiate pricing/SLAs while monitoring fines and implementation of card-scheme mandates. Support merchant integrations with hands-on enablement and hypercare, analyze performance to improve approvals and costs, and maintain partners health metrics with clear KPI reporting.

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FursaFursa
dLocal
dLocal
3 days ago

Execution & Enablement Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Drive operational excellence across dLocal’s Payins network by owning partner and processor relationships, coordinating onboarding and go-live readiness, and resolving blockers through root-cause investigations. Enable partner features and negotiate pricing/SLAs while monitoring fines and implementation of card-scheme mandates. Support merchant integrations with hands-on enablement and hypercare, analyze performance to improve approvals and costs, and maintain partners health metrics with clear KPI reporting.
Location: Buenos Aires, Montevideo
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Own day-to-day operational relationship for assigned partners, including onboarding, contract changes, operational migrations, and go-live readiness.
  • •Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
  • •Negotiate pricing, SLAs, and special commercial terms; enable partner features and new payment flows.
  • •Provide hands-on enablement and hypercare for merchant integrations and act as escalation contact for CS/AM teams during critical incidents.
  • •Analyze rejection reasons and partner performance to implement initiatives that increase approvals and reduce costs; maintain partner health metrics and KPIs.
Travel: Medium travel

Pay and Benefits

Perks:Annual Bonus

Key Requirements

  • •Experience in the payment or fintech industry is a plus.
  • •Knowledge of data analytics and reporting, including proficiency with Excel/Sheets.
  • •Ability to write data reading queries using tools such as QuickSight, Power BI, Logz.io, AWS Athena, and other analysis/monitoring platforms.
  • •Excellent interpersonal and communication skills to build effective relationships with partners and internal teams.
  • •Advanced/Fluent English and strong root-cause analysis, organizational, and bias-for-action skills.
Experience:FintechPayments
Skills:Interpersonal skillsCommunication skillsData-driven mindsetRoot-cause analysisOrganizational skillsOwnershipBias for actionSelf-starterAbility to work across time zones
Languages:English
Tech Stack:ExcelSheetsQuickSightPower BILogz.ioAWS Athena

Company Brief

dLocal
Provides cross-border payments and financial infrastructure enabling global merchants to collect payments, manage payouts, and reconcile transactions across emerging markets through a unified payments platform.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montevideo, Uruguay
Founded: 2016
WebsiteLinkedIn