Guest Relations Officer (Mandarin Speaker) at The Apurva Kempinski Bali

Kempinski
Bali
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Multitasking","Professionalism","Customer service orientation"]

Serve as the hotel’s guest ambassador, welcoming, meeting, and farewelling guests while delivering top-tier service standards. Own guest communication and ensure guests’ well-being through empowered, immediate decision-making. Drive quality and satisfaction targets (LQA and CSS), minimize and follow up guest complaints with Operations, and support reception duties when urgent needs arise.

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Kempinski
Kempinski
1 day ago

Guest Relations Officer (Mandarin Speaker) at The Apurva Kempinski Bali

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the hotel’s guest ambassador, welcoming, meeting, and farewelling guests while delivering top-tier service standards. Own guest communication and ensure guests’ well-being through empowered, immediate decision-making. Drive quality and satisfaction targets (LQA and CSS), minimize and follow up guest complaints with Operations, and support reception duties when urgent needs arise.
Location: Bali
Workplace: Onsite
Employment Type: Contract
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Welcome, meet, and farewell hotel guests as the hotel ambassador (Lady in Red).
  • •Provide communication with all guests and deliver the highest-quality service standards.
  • •Take immediate decisions related to guest well-being when needed.
  • •Minimize guest complaints, and if they occur, follow up efficiently and report to the Operations team.
  • •In urgent cases, help with reception duties.

Key Requirements

  • •Indonesia citizen with fluent Mandarin (spoken and written).
  • •Proficient in English; additional language is a plus.
  • •Minimum 2 years of hospitality, customer service, or a similar role.
  • •Excellent communication and interpersonal skills.
  • •Problem-solving and multitasking ability with high professionalism and customer service orientation.
Experience:2+ yearsHospitalityCustomer service
Skills:CommunicationInterpersonal skillsProblem-solvingMultitaskingProfessionalismCustomer service orientation
Languages:MandarinEnglish

Eligibility

Nationality:Indonesia

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor