Operations Manager, Stripe Delivery Centre

Stripe
Bengaluru
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 8+ yearsSkills: ["Communication","Leadership","Coaching","Process improvement","Cross-functional collaboration"]

Lead Stripe Delivery Centers operations by recruiting, managing, and developing a team of in-office Operations Associates focused on user support. Drive operational delivery and continuous process improvements to mitigate risk while balancing efficiency and user impact. Identify gaps in current systems and strategies, set measurable team goals, and use weekly/monthly metrics to guide performance. Help build a transparent, user-centric culture through coaching, feedback, and stakeholder partnership.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Stripe
Stripe
2 months ago

Operations Manager, Stripe Delivery Centre

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead Stripe Delivery Centers operations by recruiting, managing, and developing a team of in-office Operations Associates focused on user support. Drive operational delivery and continuous process improvements to mitigate risk while balancing efficiency and user impact. Identify gaps in current systems and strategies, set measurable team goals, and use weekly/monthly metrics to guide performance. Help build a transparent, user-centric culture through coaching, feedback, and stakeholder partnership.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Recruit, manage, coach, and develop a new team of in-office Operations Associates
  • •Drive operational delivery and process improvement to mitigate risk while balancing operational efficiency and user impact
  • •Identify gaps in current systems, policies, and strategies, and recommend enhancements to mitigate risks
  • •Set clear goals and provide regular feedback on team performance using metrics
  • •Help build a culture of user-centric values (transparency, empathy, inclusion, empowerment) to ensure team members are happy and growing

Key Requirements

  • •At least 8+ years experience leading operations support teams
  • •Experience working cross-functionally with multiple teams to deliver high impact initiatives
  • •Experience delivering weekly and monthly business metrics and reporting
  • •Excellent written and verbal communication skills
  • •Background in identifying and remediating quality gaps in team performance
Experience:8+ years
Skills:CommunicationLeadershipCoachingProcess improvementCross-functional collaboration
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor