Operations Manager, Stripe Delivery Centre

Lead Stripe’s Stripe Delivery Centre operations by recruiting, managing, and developing a new team of Operations Associates focused on user support. Drive operational delivery and process improvements to balance risk mitigation, efficiency, and user impact. Identify gaps in systems, policies, and strategies, set team goals, and use weekly and monthly metrics to guide performance and feedback. Build a culture rooted in transparency, empathy, inclusion, and empowerment.