Customer Service Manager Mondelez, Unilever & Novy Bydzov

Amcor
Czech Republic, Poland
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 7+ yearsSkills: ["Analytical skills","Problem-solving","Organizational skills","Team management","Stakeholder influence"]

Lead customer service for the Mondelez, Unilever & Novy Bydzov accounts by managing the Customer Service Representatives team and driving a customer-centric, “ease of doing business” approach. Partner with Operations/Supply Chain and Sales to support customer expectations, ramp-up new customers, and improve vendor-managed inventory, forecasting, and demand planning. Own complaint review and corrective actions, build organizational capability through people leadership, and drive CSAT and service KPIs.

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Amcor
Amcor
2 days ago

Customer Service Manager Mondelez, Unilever & Novy Bydzov

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Last checked: 22 hours agoStatus: Live

Job Summary

Lead customer service for the Mondelez, Unilever & Novy Bydzov accounts by managing the Customer Service Representatives team and driving a customer-centric, “ease of doing business” approach. Partner with Operations/Supply Chain and Sales to support customer expectations, ramp-up new customers, and improve vendor-managed inventory, forecasting, and demand planning. Own complaint review and corrective actions, build organizational capability through people leadership, and drive CSAT and service KPIs.
Location: Czech Republic, Poland
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and coach Customer Service Representatives to execute business strategy and maintain a customer-centric service environment.
  • •Manage customer experience by owning customer expectations, building customer relationships, and addressing service needs and issues.
  • •Partner with Operations/Supply Chain and Sales to support schedules, ramp-up new customers, and align service solutions to market needs.
  • •Implement and monitor vendor-managed inventory programs, forecasting, and demand planning, and drive customer-centric service processes, standards, and metrics.
  • •Review complaints, identify trends, ensure corrective actions are communicated, and drive KPIs and continuous improvement initiatives, including CSAT survey improvements.
Travel: High travel

Key Requirements

  • •At least 7 years’ experience in Customer Service and/or Supply Chain.
  • •Experience managing teams and providing people leadership, including recruitment, development, and retention.
  • •Fully operational knowledge of customer service, supply chain, and logistics/warehouse processes.
  • •Uncompromising customer service mindset with strong analytical and problem-solving skills.
  • •Fluency in English, Polish, and Czech.
Experience:7+ yearsCustomer serviceSupply chain
Skills:Analytical skillsProblem-solvingOrganizational skillsTeam managementStakeholder influence
Languages:EnglishPolishCzech

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn