Customer Care Agent - RSA DE (m/f/d)

Handle inbound emergency roadside assistance calls and coordinate support through multi-level case handling. You’ll gather customer and vehicle details, arrange towing and on-the-spot repairs, manage back-office case processing and provider communication, and handle complex cross-border repatriation escalations. Work from the Allianz Partners Operations Center with AI-, machine learning-, and analytics-enabled tools, supported by a structured onboarding and shift training program.