VP, Head of Client Services

First Abu Dhabi Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 10-15 yearsEducation: bachelorsSkills: ["Communication","Relationship management","Problem-solving","Attention to detail","Customer service"]

Lead the client services arm for FAB Asset Management, acting as the primary point of contact for clients, coordinating onboarding and reporting, collaborating with relationship managers and operations, monitoring satisfaction, and embodying FAB AM values to drive service excellence for high-value clients in Abu Dhabi.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
3 months ago

VP, Head of Client Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead the client services arm for FAB Asset Management, acting as the primary point of contact for clients, coordinating onboarding and reporting, collaborating with relationship managers and operations, monitoring satisfaction, and embodying FAB AM values to drive service excellence for high-value clients in Abu Dhabi.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: CXO level

Key Responsibilities

  • •Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints
  • •Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards
  • •Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met
  • •Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships
  • •Live and demonstrate the FAB AM values

Key Requirements

  • •Client servicing and relationship support
  • •Client onboarding and KYC
  • •Service KPIs and SLA tracking
  • •Client query and issue management
  • •CRM and client data maintenance
Experience:10-15 yearsAsset management
Education:Bachelor's
Skills:CommunicationRelationship managementProblem-solvingAttention to detailCustomer service
Languages:English

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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