CommandLink

3 weeks ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own the technical customer relationship for enterprise accounts from kickoff through full platform adoption. Configure and tune monitoring, alerting, and automation using customer environments and RMM tooling, and troubleshoot network, security, and infrastructure issues with speed. Serve as a technical translator between customers and the product organization, build a repeatable onboarding playbook, and support renewals and expansions with deep technical credibility.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the technical relationship for enterprise accounts from kickoff through full platform adoption, focusing on account health and adoption.
•Configure and deploy monitoring, alerting, and automation policies within customer environments.
•Set up and tune systems across monitoring and RMM tooling to reduce time-to-value.
•Troubleshoot network, security, and infrastructure issues alongside customers.
•Script and automate technical workflows and integrations, and translate customer needs to product improvements.

Pay and Benefits

Salary: USD 140,000 - 180,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveMeal Allowance

Key Requirements

•3+ years minimum in a hands-on technical role at an MSP or as a corporate IT administrator; 5+ years preferred.
•Direct practical experience with scripting, server administration, and network deployment, including firewalls.
•Hands-on experience configuring, monitoring, and managing monitoring and RMM platforms such as SolarWinds, Auvik, Dynatrace, or Kaseya.
•Ability to configure, troubleshoot, and resolve technical issues independently without excessive escalation.
•Strong communication skills to translate technical detail for customers and internal product teams.

Experience:3+ yearsSaaSMSP

Skills:CommunicationProblem-solvingCustomer-focusedTechnical troubleshooting

Tech Stack:SolarWindsAuvikDynatraceKaseya

Company Brief

CommandLink

Provides secure cloud, managed IT, contact center, and cybersecurity solutions tailored for enterprises and government clients, delivering mission-critical communications, infrastructure, and support services to enable secure operations and customer engagement.

Industry: Telecommunications

Website

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CommandLink

3 weeks ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the technical relationship for enterprise accounts from kickoff through full platform adoption, focusing on account health and adoption.
•Configure and deploy monitoring, alerting, and automation policies within customer environments.
•Set up and tune systems across monitoring and RMM tooling to reduce time-to-value.
•Troubleshoot network, security, and infrastructure issues alongside customers.
•Script and automate technical workflows and integrations, and translate customer needs to product improvements.

Pay and Benefits

Salary: USD 140,000 - 180,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveMeal Allowance

Key Requirements

•3+ years minimum in a hands-on technical role at an MSP or as a corporate IT administrator; 5+ years preferred.
•Direct practical experience with scripting, server administration, and network deployment, including firewalls.
•Hands-on experience configuring, monitoring, and managing monitoring and RMM platforms such as SolarWinds, Auvik, Dynatrace, or Kaseya.
•Ability to configure, troubleshoot, and resolve technical issues independently without excessive escalation.
•Strong communication skills to translate technical detail for customers and internal product teams.

Experience:3+ yearsSaaSMSP

Skills:CommunicationProblem-solvingCustomer-focusedTechnical troubleshooting

Tech Stack:SolarWindsAuvikDynatraceKaseya

Company Brief

CommandLink

Industry: Telecommunications

Website