WorkOS

3 months ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Work cross-functionally to support WorkOS’s most complex enterprise customers by building trusted relationships, providing strategic consultation, and identifying opportunities to increase customer value. Partner with Operations, Sales, and technical teams to improve operational processes across support, product adoption, fraud/disputes, declines, and global expansion. Lead customer-facing meetings, collaborate on the support offering, and translate customer feedback into product improvements.

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide an exceptional experience to assigned customers’ key stakeholders.
•Coordinate with the Operations team to deliver knowledge and resources that improve customer experiences across support and feedback channels.
•Build long-term customer relationships that increase loyalty to WorkOS and its products.
•Collaborate cross-functionally to implement operational solutions across fraud/disputes, declines, product adoption, and global expansion.
•Lead customer-facing meetings (independently and with product) and create user-facing content for long-term solutions.

Pay and Benefits

Salary: USD 180,000 - 230,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionParental LeavePaid Leave401kRemote WorkWellness Stipend

Key Requirements

•5+ years of experience in enterprise-level client-facing work.
•Strong product sense and ability to solve difficult, user-related problems.
•Excellent written and verbal communication skills, including business-level and technical conversations.
•Ability to lead complex, consultative integration conversations; familiarity with APIs.
•Familiarity with SQL (including building queries) and strong technical troubleshooting with experience partnering with technical teams.

Experience:5+ years

Skills:CommunicationClient relationship managementTechnical troubleshootingConsultative problem-solvingOrganizational skills

Tech Stack:APIsSQL

Company Brief

WorkOS

Provides developer-facing enterprise-ready identity and authentication infrastructure (SSO, SCIM, Audit Logs, and Directory Sync) via APIs to help apps integrate enterprise features quickly and securely.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn

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WorkOS

3 months ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide an exceptional experience to assigned customers’ key stakeholders.
•Coordinate with the Operations team to deliver knowledge and resources that improve customer experiences across support and feedback channels.
•Build long-term customer relationships that increase loyalty to WorkOS and its products.
•Collaborate cross-functionally to implement operational solutions across fraud/disputes, declines, product adoption, and global expansion.
•Lead customer-facing meetings (independently and with product) and create user-facing content for long-term solutions.

Pay and Benefits

Salary: USD 180,000 - 230,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionParental LeavePaid Leave401kRemote WorkWellness Stipend

Key Requirements

•5+ years of experience in enterprise-level client-facing work.
•Strong product sense and ability to solve difficult, user-related problems.
•Excellent written and verbal communication skills, including business-level and technical conversations.
•Ability to lead complex, consultative integration conversations; familiarity with APIs.
•Familiarity with SQL (including building queries) and strong technical troubleshooting with experience partnering with technical teams.

Experience:5+ years

Skills:CommunicationClient relationship managementTechnical troubleshootingConsultative problem-solvingOrganizational skills

Tech Stack:APIsSQL

Company Brief

WorkOS

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn