Account Manager

WorkOS
United States, Canada
Workplace: RemoteFull timeUSD 180,000 - 230,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Client relationship management","Technical troubleshooting","Consultative problem-solving","Organizational skills"]

Work cross-functionally to support WorkOS’s most complex enterprise customers by building trusted relationships, providing strategic consultation, and identifying opportunities to increase customer value. Partner with Operations, Sales, and technical teams to improve operational processes across support, product adoption, fraud/disputes, declines, and global expansion. Lead customer-facing meetings, collaborate on the support offering, and translate customer feedback into product improvements.

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WorkOS
WorkOS
5 months ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Work cross-functionally to support WorkOS’s most complex enterprise customers by building trusted relationships, providing strategic consultation, and identifying opportunities to increase customer value. Partner with Operations, Sales, and technical teams to improve operational processes across support, product adoption, fraud/disputes, declines, and global expansion. Lead customer-facing meetings, collaborate on the support offering, and translate customer feedback into product improvements.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide an exceptional experience to assigned customers’ key stakeholders.
  • •Coordinate with the Operations team to deliver knowledge and resources that improve customer experiences across support and feedback channels.
  • •Build long-term customer relationships that increase loyalty to WorkOS and its products.
  • •Collaborate cross-functionally to implement operational solutions across fraud/disputes, declines, product adoption, and global expansion.
  • •Lead customer-facing meetings (independently and with product) and create user-facing content for long-term solutions.

Pay and Benefits

Salary: USD 180,000 - 230,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionParental LeavePaid Leave401kRemote WorkWellness Stipend

Key Requirements

  • •5+ years of experience in enterprise-level client-facing work.
  • •Strong product sense and ability to solve difficult, user-related problems.
  • •Excellent written and verbal communication skills, including business-level and technical conversations.
  • •Ability to lead complex, consultative integration conversations; familiarity with APIs.
  • •Familiarity with SQL (including building queries) and strong technical troubleshooting with experience partnering with technical teams.
Experience:5+ years
Skills:CommunicationClient relationship managementTechnical troubleshootingConsultative problem-solvingOrganizational skills
Tech Stack:APIsSQL

Company Brief

WorkOS
Provides developer-facing enterprise-ready identity and authentication infrastructure (SSO, SCIM, Audit Logs, and Directory Sync) via APIs to help apps integrate enterprise features quickly and securely.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn