Sourcegraph

2 months ago

Field Engineer [IC4]

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Field Engineer at Sourcegraph delivering technical leadership to Fortune 500 customers by integrating Sourcegraph into their SDLC, troubleshooting complex deployments, and driving product improvements. You will collaborate with Field Engineering, Software Engineering, Sales, and CSM to enable customer success, educate admins, and create scalable solutions across on-prem and cloud environments while overlapping with PT hours for coordination.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Lead customer engagements with Sales and CSM to troubleshoot issues, understand custom use cases, and design solutions to fulfill them; develop strong relationships with customer power users.
•Educate and enable technical admins within our customers to configure and maintain their environments through best practices.
•Help optimize internal customer success metrics by partnering with technical admins and users.
•Collaborate with Product and Engineering on feedback from customers to drive product improvements.
•Create content in collaboration with Marketing based on customer experience and findings; iterate on processes and tools to better service customers.

Key Requirements

•Bachelor's degree in Computer Science or equivalent professional experience as a Software Engineer.
•Technical, customer-facing experience with a deep understanding of the end-to-end software development lifecycle and the AI coding landscape.
•Strong scripting abilities with familiarity across a wide variety of languages and frameworks.
•Experience running large-scale migrations, code modernization, refactors, and platform upgrades.
•Ability to collaborate and communicate with diverse stakeholders, and to train customers on product features and best practices.

Experience:Enterprise softwareSDLCAI coding

Education:Bachelor's

Skills:CommunicationCollaborationTrainingProblem-solvingPresentation

Languages:English

Tech Stack:ScriptingPythonLLMsCloudOn-premiseCI/CD

Company Brief

Sourcegraph

Provides universal code search and intelligence for developers and engineering teams, enabling fast code navigation, cross-repository search, code intelligence, and developer productivity tooling for both cloud and self-hosted environments.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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Sourcegraph

2 months ago

Field Engineer [IC4]

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Lead customer engagements with Sales and CSM to troubleshoot issues, understand custom use cases, and design solutions to fulfill them; develop strong relationships with customer power users.
•Educate and enable technical admins within our customers to configure and maintain their environments through best practices.
•Help optimize internal customer success metrics by partnering with technical admins and users.
•Collaborate with Product and Engineering on feedback from customers to drive product improvements.
•Create content in collaboration with Marketing based on customer experience and findings; iterate on processes and tools to better service customers.

Key Requirements

•Bachelor's degree in Computer Science or equivalent professional experience as a Software Engineer.
•Technical, customer-facing experience with a deep understanding of the end-to-end software development lifecycle and the AI coding landscape.
•Strong scripting abilities with familiarity across a wide variety of languages and frameworks.
•Experience running large-scale migrations, code modernization, refactors, and platform upgrades.
•Ability to collaborate and communicate with diverse stakeholders, and to train customers on product features and best practices.

Experience:Enterprise softwareSDLCAI coding

Education:Bachelor's

Skills:CommunicationCollaborationTrainingProblem-solvingPresentation

Languages:English

Tech Stack:ScriptingPythonLLMsCloudOn-premiseCI/CD

Company Brief

Sourcegraph

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn