Implementation & Customer Success Specialist — AI Agents

Wing Assistant
Philippines
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Ownership","Problem-solving","Customer-facing communication","Documentation","Adaptability"]

Own customer outcomes from contract signing through implementation, go-live, adoption, retention, and expansion. Independently configure AI agents (prompts, workflows, actions, transfer rules, notifications, and integrations), troubleshoot customer issues, and ensure solutions work end-to-end via testing. Work with APIs, credentials, authentication/2FA, webhooks, and third-party systems, including healthcare/EHR integrations when needed, while running onboarding and success check-ins.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Implementation & Customer Success Specialist — AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own customer outcomes from contract signing through implementation, go-live, adoption, retention, and expansion. Independently configure AI agents (prompts, workflows, actions, transfer rules, notifications, and integrations), troubleshoot customer issues, and ensure solutions work end-to-end via testing. Work with APIs, credentials, authentication/2FA, webhooks, and third-party systems, including healthcare/EHR integrations when needed, while running onboarding and success check-ins.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion.
  • •Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations.
  • •Troubleshoot customer issues and provide solutions before escalating to engineering.
  • •Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems, including healthcare/EHR/scheduling integrations as needed.
  • •Conduct end-to-end testing and run onboarding/implementation/troubleshooting/escalation calls with customers.

Key Requirements

  • •Experience in SaaS implementation or customer success.
  • •Hands-on experience configuring software for customers.
  • •Familiarity with workflow/no-code/automation tools and troubleshooting integrations.
  • •Understanding of APIs/webhooks and telephony/VoIP systems.
  • •Experience in healthcare/EHR/PMS/RCM environments (or similar integrations).
Experience:SaaSHealthcareAIStartup operations
Skills:OwnershipProblem-solvingCustomer-facing communicationDocumentationAdaptability
Languages:English
Tech Stack:AI agentsPromptsWorkflowsActionsTransfer rulesNotificationsIntegrationsAPIsCredentialsAuthentication2FAWebhooksNo-codeAutomationTelephonyVoIPEHR

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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