Team Lead - VRM SME.Business Banking-VRM SME

Mashreq
Bengaluru
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["People management","Conflict management","Customer focus","Service orientation","Problem resolution"]

Lead and grow the Business Banking Neobiz & Micro segment for the Virtual Relationship Manager (VRM) channel. Support strategy formulation in partnership with proposition, finance, and investment advisory, and manage a team of VRMs through coaching and performance culture. Own financial commitments, drive sales and productivity via KPIs and reporting, and ensure compliance (KYC, AML/DTR queries, EDMS exceptions) while improving customer experience and NPS through root-cause resolution.

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FursaFursa
Mashreq
Mashreq
2 months ago

Team Lead - VRM SME.Business Banking-VRM SME

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead and grow the Business Banking Neobiz & Micro segment for the Virtual Relationship Manager (VRM) channel. Support strategy formulation in partnership with proposition, finance, and investment advisory, and manage a team of VRMs through coaching and performance culture. Own financial commitments, drive sales and productivity via KPIs and reporting, and ensure compliance (KYC, AML/DTR queries, EDMS exceptions) while improving customer experience and NPS through root-cause resolution.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Lead and grow the Business Banking Neobiz & Micro segment for the VRM channel.
  • •Manage the team of Business Banking VRMs, providing leadership and coaching to improve service delivery.
  • •Assist in formulating business strategy and work closely with proposition, finance, and investment advisory to deliver it.
  • •Own financial commitments and drive sales through productivity metrics and KPI tracking (e.g., achievements, NTB openings, DTR/AML clearance).
  • •Establish and institutionalize compliance controls (KYC updates, DTR/AML queue clearance, EDMS exception tracking) and handle customer complaints via root-cause analysis to improve NPS.

Key Requirements

  • •University graduate.
  • •5 years’ experience in a sales or service industry.
  • •Excellent people management and conflict management skills.
  • •Customer focus and strong service orientation.
  • •Analytical/numeric skills with the ability to solve problems under pressure.
Education:Bachelor's
Skills:People managementConflict managementCustomer focusService orientationProblem resolution

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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