LangChain

3 months ago

Customer Engineer (West Coast)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Customer Engineer on the Enterprise Enablement team responsible for onboarding new enterprise customers, delivering live training, and building scalable enablement materials to accelerate adoption of LangChain’s AI agent ecosystem. Collaborate with Sales, Deployed Engineering, and Professional Services, while capturing user feedback to inform the product roadmap and traveling up to 20% for customer engagements.

Location: San Francisco, Seattle

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform.
•Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices.
•Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations.
•Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams.
•Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain

Travel: Low travel

Pay and Benefits

Salary: USD 116,000 - 195,000 annually

Perks:Health InsuranceDentalVision401kRemote WorkMeal Allowance

Key Requirements

•5+ years in a technical, customer-facing role such as Enablement, Customer Success Engineer, Developer Advocate, or similar

Experience:5+ yearsAIEnterprise softwareSaaS

Skills:CommunicationEmpathyPresentationTrainingCollaboration

Languages:English

Tech Stack:PythonLangChainLangGraphLangSmithAILLMAPICloud

Company Brief

LangChain

Provides an open-source framework and commercial platform (LangSmith/LangGraph) for building, testing, monitoring, and deploying LLM-powered applications and agentic AI for developers and enterprises.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 10M to 25M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2022

Website LinkedIn

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LangChain

3 months ago

Customer Engineer (West Coast)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: San Francisco, Seattle

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform.
•Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices.
•Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations.
•Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams.
•Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain

Travel: Low travel

Pay and Benefits

Salary: USD 116,000 - 195,000 annually

Perks:Health InsuranceDentalVision401kRemote WorkMeal Allowance

Key Requirements

•5+ years in a technical, customer-facing role such as Enablement, Customer Success Engineer, Developer Advocate, or similar

Experience:5+ yearsAIEnterprise softwareSaaS

Skills:CommunicationEmpathyPresentationTrainingCollaboration

Languages:English

Tech Stack:PythonLangChainLangGraphLangSmithAILLMAPICloud

Company Brief

LangChain

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 10M to 25M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2022

Website LinkedIn