Stage Experience Lead - Full Time (Oakville, ON, CA, L6L 0B6)

Sephora
Oakville
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Communication","Client service","Coaching","Leadership","Influence"]

Oversee all sales floor departments within a Sephora location, ensuring on-stage teams properly execute the selling model and deliver outstanding client service. Support timely responses to client feedback and help action issues through feedback tools or the client service hotline. Coach and support performance in your assigned area, participate in check-ins with direct reports, and support staff training on client interactive technology and in-store events to meet store goals.

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Sephora
Sephora
2 hours ago

Stage Experience Lead - Full Time (Oakville, ON, CA, L6L 0B6)

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Last checked: 2 hours agoStatus: Live

Job Summary

Oversee all sales floor departments within a Sephora location, ensuring on-stage teams properly execute the selling model and deliver outstanding client service. Support timely responses to client feedback and help action issues through feedback tools or the client service hotline. Coach and support performance in your assigned area, participate in check-ins with direct reports, and support staff training on client interactive technology and in-store events to meet store goals.
Location: Oakville
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Oversee all sales floor departments within the Sephora location (including Beauty, Skincare, Fragrance & Haircare, or a combination).
  • •Ensure on-stage cast properly execute Sephora’s selling model and support timely response to client feedback per department.
  • •Partner with the direct manager to action client-related issues/feedback through the client service hotline or direct feedback tools.
  • •Support World selling cast training in client interactive technology and participate in regular check-ins with direct reports.
  • •Support in-store events as needed and coach performance management situations within the assigned area to improve results.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1 to 3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Excellent verbal and written communication skills with the ability to influence business partners at all levels.
  • •Proven ability to create and develop teams by attracting and identifying talented store leaders who can train and develop cast.
  • •Ability to coach to performance management situations within the assigned area of the store.
  • •Comfort supporting in-store events and contributing to store sales performance and business opportunities.
Experience:1-3 yearsRetailBeauty
Skills:CommunicationClient serviceCoachingLeadershipInfluence

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn