Customer Support Specialist, PureCircle
United States
Workplace: OnsiteFull timeUSD 58,700 - 78,300 annuallyFunction: Customer Support (Service Desk)Experience: 2-6 yearsEducation: bachelorsSkills: ["Customer service","Problem-solving","Detail orientation","Critical thinking","Process improvement"]Manage customer queries and complaints received by phone and/or email for PureCircle. Process orders and modifications, adapt responses based on customer needs, and escalate issues across communication channels. Serve as a calm problem-solver for frustrated customers, using CRM platforms and company/product knowledge to research and resolve non-routine situations.
