Partner Operations & Success Manager

Door - Smart Access and Control
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Executive communication","Cross-functional influence","Stakeholder alignment","Accountability","Data-driven decision-making"]

Own the end-to-end operational success of DOOR’s strategic B2B2C partners, guiding partner evaluation, pilot, launch, and scalable ongoing performance. Serve as the operational point of contact, run business reviews, manage escalations, and drive improvements to partner experience, service reliability, and program profitability. Partner cross-functionally to design scalable onboarding, establish SLAs/workflows, and use data to identify gaps and coordinate corrective actions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Door - Smart Access and Control
Door - Smart Access and Control
1 day ago

Partner Operations & Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the end-to-end operational success of DOOR’s strategic B2B2C partners, guiding partner evaluation, pilot, launch, and scalable ongoing performance. Serve as the operational point of contact, run business reviews, manage escalations, and drive improvements to partner experience, service reliability, and program profitability. Partner cross-functionally to design scalable onboarding, establish SLAs/workflows, and use data to identify gaps and coordinate corrective actions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead day-to-day operational management for key B2B2C partners, serving as the trusted operational contact and advisor.
  • •Run partner evaluation and gatekeeping, including due diligence, operational readiness review, and go/no-go recommendations.
  • •Design and manage pilot and launch programs, coordinating cross-functional activities and establishing success criteria and launch readiness.
  • •Build scalable partner and service-provider onboarding and operational workflows, including playbooks, training materials, and launch checklists.
  • •Monitor partner and service-provider performance (financial, operational, service, and customer experience) and manage escalations through root-cause analysis and corrective action plans.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceParental LeavePaid Leave401kDisability InsuranceFlexible Hours

Key Requirements

  • •Bachelor’s degree in business, operations, account management, or equivalent practical experience.
  • •7+ years of experience in partner operations, strategic account management, customer success, marketplace operations, program management, or a related field.
  • •Experience managing complex relationships with large enterprise/retail/technology/consumer-service partners.
  • •Proven ability to take programs from evaluation and pilot through launch and scaled operations.
  • •Strong understanding of operational workflows, SLAs, capacity planning, and performance management using data to drive business decisions.
Experience:7+ yearsB2B2B2CMarketplaceField-serviceHome-servicesProperty-managementConnected-homeRetailConnected home
Education:Bachelor's in business, operations, account management (or related field)
Skills:Executive communicationCross-functional influenceStakeholder alignmentAccountabilityData-driven decision-making
Tech Stack:Partner portalsWorkflow automationCRM platformsReporting toolsSelf-service onboarding systems

Company Brief

Door - Smart Access and Control
Provides smart access and control solutions for residential and commercial properties, offering keyless entry hardware and cloud-based software for remote access management, user permissions, and integrations with building systems.
Industry: PropTech
Website