Guest Relations Executive - Imperium Service - Jumeirah Zabeel Saray

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: high_schoolSkills: ["Guest service","Attention to detail","Communication","Team support","Confidentiality"]

Join the Food and Beverage team to deliver exceptional guest experiences at Jumeirah Zabeel Saray. You’ll manage the hostess desk, greet and escort guests, and support menu knowledge for queries. Handle dining reservations and special requests, respond to complaints and collect feedback, and maintain accurate guest privacy and records. You’ll also help with training, cleaning, and inventory while upholding Jumeirah’s service standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Jumeirah
Jumeirah
1 month ago

Guest Relations Executive - Imperium Service - Jumeirah Zabeel Saray

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Join the Food and Beverage team to deliver exceptional guest experiences at Jumeirah Zabeel Saray. You’ll manage the hostess desk, greet and escort guests, and support menu knowledge for queries. Handle dining reservations and special requests, respond to complaints and collect feedback, and maintain accurate guest privacy and records. You’ll also help with training, cleaning, and inventory while upholding Jumeirah’s service standards.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure the hostess desk is always manned, greeting guests promptly and escorting them as needed with menu knowledge to answer queries.
  • •Schedule dining reservations and arrange special requests following the Restaurant Reservations SOP using the F&B Enquiry/Booking checklist.
  • •Address guest complaints quickly and gather feedback to ensure satisfaction and continuous improvement of service.
  • •Maintain guest privacy by following confidentiality protocols and ensuring accurate documentation of guest data and history.
  • •Support team efforts by assisting with training, cleaning, and inventory tasks while adhering to Jumeirah standards for luxurious service delivery.

Pay and Benefits

Perks:Health InsurancePaid LeaveLife InsuranceTravel Allowance

Key Requirements

  • •1-2 years’ experience in guest service-related work in a 5-star hotel in Casual/All Day Dining
  • •High school or secondary education
  • •Proficient in English (read/write/speak)
  • •Proficient in Microsoft Office (basic knowledge)
  • •Experience with Micros and Epicure Restaurant Reservation system
Experience:1-2 years
Education:High School
Skills:Guest serviceAttention to detailCommunicationTeam supportConfidentiality
Languages:English
Tech Stack:Microsoft OfficeMicrosEpicureRestaurant Reservations SOPF&B Enquiry/Booking checklist

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn