Senior Manager, Client Success

Hello Heart
United States
Workplace: RemoteFull timeUSD 145,000 - 165,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Strategic thinking","Executive communication","Relationship management","Analytical thinking","Team collaboration","Organization","Multitasking","Adaptability","Bias toward action","Intellectual curiosity","Initiative"]

Lead Hello Heart’s strategic Fortune 500 accounts end to end, owning the customer lifecycle from member adoption through retention and growth. Manage renewals and revenue retention while challenging assumptions, surfacing risks early, and driving decisions that improve outcomes. Build trusted C-suite relationships, provide customer and user input into roadmap planning, and champion new offerings—while operating with high ownership in a fast-paced, mission-driven team.

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Hello Heart
Hello Heart
1 day ago

Senior Manager, Client Success

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead Hello Heart’s strategic Fortune 500 accounts end to end, owning the customer lifecycle from member adoption through retention and growth. Manage renewals and revenue retention while challenging assumptions, surfacing risks early, and driving decisions that improve outcomes. Build trusted C-suite relationships, provide customer and user input into roadmap planning, and champion new offerings—while operating with high ownership in a fast-paced, mission-driven team.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead strategic accounts with end-to-end ownership of the client lifecycle, including member adoption, retention, and growth.
  • •Own customer renewals, revenue retention, and growth.
  • •Build credibility and trusted relationships with Fortune 500 client leaders, with strong executive presence and communication.
  • •Contribute to product roadmap planning by providing customer and user voice, identifying ideal user experiences, and championing new product offerings.
  • •Act as a strategic challenger by asking hard questions, surfacing risks early, and driving better decisions and outcomes.
Travel: High travel

Pay and Benefits

Salary: USD 145,000 - 165,000 annually

Key Requirements

  • •4+ years of enterprise customer success and/or account management experience, with a track record managing large, complex Fortune 500 employer clients.
  • •Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs.
  • •Deep understanding of employer health care ecosystems and renewal cycles.
  • •Ability to develop strategic customer strategies to support growth and retention, including asking hard questions and surfacing risks.
  • •Proven track record exceeding ARR goals and client satisfaction, plus stellar written and verbal communication and presentation skills.
Experience:4+ yearsEnterprise customer successAccount managementFortune 500HealthcareHealth plansAI
Skills:Strategic thinkingExecutive communicationRelationship managementAnalytical thinkingTeam collaborationOrganizationMultitaskingAdaptabilityBias toward actionIntellectual curiosityInitiative

Company Brief

Hello Heart
Provides a digital cardiovascular health platform that helps users manage blood pressure, heart health, and related risks via mobile apps, connected devices, personalized insights, and employer or health plan-based programs to improve outcomes and engagement.
Industry: HealthTech
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