3 days ago

Customer Quality Manager (Onsite)

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead cross-functional teams to improve customer satisfaction through quality initiatives for Advanced Flight Systems, acting as the customer’s primary quality point of contact. Drive nonconformity solutions, escape management, root-cause analysis, corrective actions, and proactive quality strategy implementation. Develop and execute testing plans with product design and specifications, manage risk using PPAP elements (PFMEA, MSA, control plans), and support customer audits/assessments to reduce quality escapes.

Location: Melbourne

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Lead a cross-functional team across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support.
•Develop and implement solutions to nonconformities and customer-raised quality issues.
•Direct escape management procedures, perform root cause analysis, and recommend corrective action for design problems.
•Work with product design and specifications to devise testing plans, methods, and equipment to assure product quality.
•Identify and manage product development risk using PPAP core elements and drive proactive quality initiative strategies; support customer audits/assessments when requested.

Pay and Benefits

Salary: USD 107,500 - 204,500 annually

Perks:Health InsuranceDentalVision401kLearning BudgetLife InsuranceParental LeavePaid LeaveStudent Loan

Key Requirements

•Typically requires a University Degree and minimum 8 years of relevant experience, or an Advanced Degree with minimum 5 years of experience.
•In-depth knowledge of Quality Management Systems and Root Cause Analysis tools.
•5+ years in Aerospace with solid knowledge of Quality Assurance in production/manufacturing and new product development.
•Knowledge of FAA/EASA and other regulatory authorities; experience with PMR/MRB and corrective action methodology is desired.
•Certified in an appropriate ASQ Body of Knowledge (CQE, CQA, CRE, CPA).

Experience:5+ yearsAerospaceAerospace manufacturingQuality assurance

Education:Bachelor's

Skills:Cross-functional leadershipRoot cause analysisQuality improvementCommunicationRisk management

Certifications:ASQ CQEASQ CQAASQ CREASQ CPA

Tech Stack:Quality Management SystemRoot Cause AnalysisPPAPPFMEAMSAProcess Flow and Control PlansPMRMRB

Eligibility

Nationality:US National

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX