Interim Manager (12 Month Contract)

Sephora
Canada
Workplace: OnsiteFull timeCAD 54,800 - 68,500 annuallyFunction: Business OperationsExperience: 2-4 yearsSkills: ["Coaching","Team leadership","Communication","Influencing","Maintaining composure"]

Lead store performance as an Interim Manager by coaching teams and driving excellence across store operations, Beauty Services, or the sales floor. Train Beauty Advisors, act as Client Experience Lead using Medallia and client touchpoints, support performance reviews and feedback, ensure visual merchandising standards, and coordinate brand/vendor training for effective product engagement. Reporting to the Store Director, you help teams exceed company goals during a fixed 12-month contract.

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Sephora
Sephora
11 hours ago

Interim Manager (12 Month Contract)

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead store performance as an Interim Manager by coaching teams and driving excellence across store operations, Beauty Services, or the sales floor. Train Beauty Advisors, act as Client Experience Lead using Medallia and client touchpoints, support performance reviews and feedback, ensure visual merchandising standards, and coordinate brand/vendor training for effective product engagement. Reporting to the Store Director, you help teams exceed company goals during a fixed 12-month contract.
Location: Canada
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee success of Store Operations, Beauty Services, or the sales floor and coach teams to perform at their best.
  • •Execute training and orientation for Beauty Advisors and facilitate selling model training sessions when possible.
  • •Serve as Client Experience Lead by responding to client feedback via Medallia, service hotline, and direct client interactions.
  • •Support annual performance reviews and manage performance situations for direct reports to deliver timely improvement feedback.
  • •Ensure visual merchandising standards, manage sales floor cleanliness, tester and supply levels, and execute merchandising updates with replenishment.

Pay and Benefits

Salary: CAD 54,800 - 68,500 annually
Perks:Health InsuranceLife InsurancePaid LeaveLearning Budget

Key Requirements

  • •Minimum 2-4 years of management experience in the beauty, retail, or customer service industry (or equivalent internal experience).
  • •Proven ability to motivate and coach a team to achieve expectations and goals.
  • •Metrics-driven mindset with a strong track record of leading performance.
  • •Strong communication skills and the ability to influence partners at all levels clearly and concisely.
  • •Proficiency with Windows, Word, and Excel.
Experience:2-4 yearsBeautyRetailCustomer service
Skills:CoachingTeam leadershipCommunicationInfluencingMaintaining composure
Tech Stack:WindowsWordExcel

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn