Partner Support Advisor

Property Finder
Cairo
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Communication","Customer service","Problem-solving","Conflict resolution","Documentation"]

Act as the first point of contact for customers, answering questions via phone, chat, and email. Resolve a wide range of product and service issues while ensuring quality and performance targets are met. Serve as a subject matter expert by partnering with internal teams to clarify needs and provide solutions, diagnose technical problems, and escalate issues to the manager when further action is required. Maintain agile system knowledge and use multiple tools to resolve cases.

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FursaFursa
Property Finder
Property Finder
1 week ago

Partner Support Advisor

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Act as the first point of contact for customers, answering questions via phone, chat, and email. Resolve a wide range of product and service issues while ensuring quality and performance targets are met. Serve as a subject matter expert by partnering with internal teams to clarify needs and provide solutions, diagnose technical problems, and escalate issues to the manager when further action is required. Maintain agile system knowledge and use multiple tools to resolve cases.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Serve customers by providing product and service information and resolving product/service problems
  • •Respond promptly to customer inquiries via email, chat, phone, and other channels while meeting quality and performance goals
  • •Act as a subject matter expert and partner with customers and internal departments to clarify needs and deliver appropriate solutions
  • •Diagnose technical problems at the customer end, identify possible solutions, and escalate issues that require further action
  • •Maintain knowledge of agile technology and use multiple systems and applications interchangeably to solve issues efficiently

Key Requirements

  • •1+ years’ experience in related positions
  • •Excellent English/Arabic language skills
  • •Ability to communicate clearly with internal and external customers
  • •Good composition and typing skills for accurate, concise written responses
  • •Demonstrable conflict resolution and negotiating skills
Experience:1+ years
Skills:CommunicationCustomer serviceProblem-solvingConflict resolutionDocumentation
Languages:EnglishArabic

Company Brief

Property Finder
Property Finder is a MENA-focused PropTech platform that connects buyers, renters and agents with verified residential and commercial listings, offering SaaS tools, market data, valuation services and lead-management products across the region.
Industry: PropTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 2007
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Glassdoor: 4.3
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