Manager Rider Experience & Engagement

Own rider training and onboarding end-to-end: set curricula and delivery protocols, improve learning journeys, maintain training materials, and measure effectiveness through KPIs. Drive rider engagement to improve satisfaction and long-term retention, including messaging strategy, feedback loops, rider-facing marketing, and loyalty/reward programs. Lead rider health and safety initiatives via safety programs, compliance, and incident investigation, while managing academy performance and day-to-day operations.