Customer Experience Banker - Orwell, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a financial concierge for walk-in customers, building and growing consumer and business relationships in the branch. Proactively identify customers’ financial goals, recommend deposit and other banking products, and resolve issues with exemplary service. Use disciplined outbound follow-up and referral sourcing to drive retention and growth, while educating customers and routing them to the right bank partners. Ensure accurate transaction processing and adherence to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
5 days ago

Customer Experience Banker - Orwell, OH

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, building and growing consumer and business relationships in the branch. Proactively identify customers’ financial goals, recommend deposit and other banking products, and resolve issues with exemplary service. Use disciplined outbound follow-up and referral sourcing to drive retention and growth, while educating customers and routing them to the right bank partners. Ensure accurate transaction processing and adherence to operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues.
  • •Understand and educate customers on consumer deposit products.
  • •Proactively grow customer relationships through disciplined sales processes, new customer follow-up, outbound calling, and referrals from customers and partners.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
  • •Accurately process transactions, balance daily, and adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED with minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor’s Degree.
  • •1+ year of customer service in banking, financial services, or goal-driven retail sales (preferred).
  • •Cash handling skills (preferred).
  • •Comfort with technology such as mobile services and online banking services (preferred).
  • •Demonstrated communication and presentation skills with an ability to educate customers on deposit products.
Experience:1+ yearsBankingFinancial services
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn