Networking Managed Services Engineer (L1)

NTT
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Ticket handling","Planning","Adaptability","Client focus","Active listening"]

Provide L1 managed networking services by monitoring client infrastructure, investigating and resolving technical incidents and requests, and following approved procedures using ITSM processes. Proactively catch errors, perform maintenance such as patching and configuration changes, support shift handovers, and escalate issues when needed. Help reduce recurring incidents through knowledge updates, root-cause analysis, automation opportunities, and continuous process improvements, with occasional support for project work and disaster recovery testing.

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FursaFursa
NTT
NTT
1 month ago

Networking Managed Services Engineer (L1)

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Last checked: 22 hours agoStatus: Live

Job Summary

Provide L1 managed networking services by monitoring client infrastructure, investigating and resolving technical incidents and requests, and following approved procedures using ITSM processes. Proactively catch errors, perform maintenance such as patching and configuration changes, support shift handovers, and escalate issues when needed. Help reduce recurring incidents through knowledge updates, root-cause analysis, automation opportunities, and continuous process improvements, with occasional support for project work and disaster recovery testing.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Monitor client infrastructure and solutions to detect errors before or as soon as they occur.
  • •Investigate first-line incidents, understand root causes, and resolve issues using approved procedures.
  • •Handle request fulfillment via telephonic support, ITSM tickets, or chat support.
  • •Execute maintenance activities such as patching and performing configuration changes.
  • •Ensure smooth shift handovers and escalate incidents when necessary, while updating knowledge and sharing insights for continuous improvement.

Key Requirements

  • •Basic understanding of networking technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, and Meraki switches.
  • •Knowledge of common routing protocols such as BGP, OSPF, and EIGRP.
  • •Disciplined handling of day-to-day tickets and prompt action according to defined SOPs.
  • •Good understanding of ITSM tools and ITSM processes.
  • •Bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's in information technology/computing
Skills:Ticket handlingPlanningAdaptabilityClient focusActive listening
Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet firewallsCisco Nexus switchesASr routersISr routersCisco ACSCisco ISEMeraki switchesBGPOSPFEIGRPITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn