Luxury Resale B2B Account Manager

Farfetch
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Relationship building","Commercial negotiation","Strategic thinking","Data-driven decision-making","Cross-functional collaboration"]

Own long-term containment, operational performance, and B2B account retention strategies for upfront buying and physical consignment partners. Build and optimize repeatable account playbooks for onboarding, run data-driven business reviews to improve stock mix and refresh cycles, and resolve escalations to protect partner relationships. Lead cross-functional continuous improvement initiatives with global teams, translating industry insights into regional growth strategies.

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Farfetch
Farfetch
1 month ago

Luxury Resale B2B Account Manager

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Last checked: 8 hours agoStatus: Live

Job Summary

Own long-term containment, operational performance, and B2B account retention strategies for upfront buying and physical consignment partners. Build and optimize repeatable account playbooks for onboarding, run data-driven business reviews to improve stock mix and refresh cycles, and resolve escalations to protect partner relationships. Lead cross-functional continuous improvement initiatives with global teams, translating industry insights into regional growth strategies.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Establish, optimize, and execute structured, repeatable B2B account playbooks to ensure partner onboarding.
  • •Monitor partner operational efficiency using performance metrics and recommend data-driven process improvements.
  • •Conduct regular business reviews to advise partners on optimizing stock mix, refresh frequencies, and partnership health.
  • •Serve as core stakeholder for cross-functional initiatives with Buying, Operations, Finance, and Tech to drive continuous improvement.
  • •Resolve advanced operational escalations and support financial reconciliation issues with central Finance.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Minimum 6 years of commercial experience in strategic B2B account management, corporate partnerships, or marketplace operations.
  • •Experience in retail, brand, or wholesale fashion/luxury is highly advantageous.
  • •Strong relationship management across operational and C-suite stakeholders, with alignment across internal teams.
  • •Strong commercial and analytical mindset, translating performance and industry insights into growth strategies.
  • •Fluent in Japanese and English for high-stakes business negotiations and global collaboration.
Experience:6+ yearsB2BMarketplace operationsRetailLuxury fashionFashion resale
Skills:Relationship buildingCommercial negotiationStrategic thinkingData-driven decision-makingCross-functional collaboration
Languages:JapaneseEnglish

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn