APX Customer Success Advocate

Motorola Solutions
Georgia, North Carolina, Mississippi, South Carolina, Tennessee, Florida, Louisiana, Alabama, Arkansas
Workplace: RemoteFull timeUSD 90,000 - 105,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Executive presence","Relationship management","Cross-functional collaboration","Data-driven communication","Strategic account leadership"]

Serve as a strategic partner to a portfolio of U.S. state and local government customers to drive full adoption of APX NEXT and APX N-Line. Build trust with technical and command leadership, lead cross-functional efforts to resolve challenges and reduce churn, and manage a regional book focused on expansion and value realization. Translate public safety best practices into actionable recommendations, present insights to stakeholders, and travel up to 25% as needed.

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FursaFursa
Motorola Solutions
Motorola Solutions
2 months ago

APX Customer Success Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 46 days agoStatus: Live

Job Summary

Serve as a strategic partner to a portfolio of U.S. state and local government customers to drive full adoption of APX NEXT and APX N-Line. Build trust with technical and command leadership, lead cross-functional efforts to resolve challenges and reduce churn, and manage a regional book focused on expansion and value realization. Translate public safety best practices into actionable recommendations, present insights to stakeholders, and travel up to 25% as needed.
Location: Georgia, North Carolina, Mississippi, South Carolina, Tennessee, Florida, Louisiana, Alabama, Arkansas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as primary advocate for state and local agencies to align APX software capabilities with operational goals and drive documented success.
  • •Cultivate trust-based relationships with technical and command leadership to improve customer sentiment, retention, and referenceability.
  • •Lead cross-functional internal teams (Sales, Support, Onboarding) to resolve client challenges quickly and minimize churn.
  • •Manage a regional book of business with a focus on annual recurring revenue, account expansion, and process improvements.
  • •Translate public safety best practices into credible recommendations, supporting integrations and workflow optimizations for customers.
Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 105,000 annually
Perks:Annual BonusHealth InsuranceDentalVision401kPaid LeaveParental LeaveEquity

Key Requirements

  • •High school diploma and a bachelor’s degree plus 5+ years of experience in customer advocacy, sales, engineering, public safety, or project management.
  • •Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
  • •Must be able to obtain a background clearance as required by government customers, including a CJIS-governed fingerprint background check.
  • •5+ years of customer advocacy, project management, or public safety experience, including 2+ years managing enterprise-level accounts.
  • •Ability to travel up to 25% as required for this position.
Experience:5+ yearsPublic safetyCustomer advocacyProject managementEnterprise accounts
Education:Bachelor's
Skills:Executive presenceRelationship managementCross-functional collaborationData-driven communicationStrategic account leadership
Tech Stack:APX NEXTAPX N-Line

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:CJIS fingerprint background check

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn