Motorola Solutions

2 weeks ago

APX Customer Success Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a strategic partner to a portfolio of U.S. state and local government customers to drive full adoption of APX NEXT and APX N-Line. Build trust with technical and command leadership, lead cross-functional efforts to resolve challenges and reduce churn, and manage a regional book focused on expansion and value realization. Translate public safety best practices into actionable recommendations, present insights to stakeholders, and travel up to 25% as needed.

Location: Georgia, North Carolina, Mississippi, South Carolina, Tennessee, Florida, Louisiana, Alabama, Arkansas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as primary advocate for state and local agencies to align APX software capabilities with operational goals and drive documented success.
•Cultivate trust-based relationships with technical and command leadership to improve customer sentiment, retention, and referenceability.
•Lead cross-functional internal teams (Sales, Support, Onboarding) to resolve client challenges quickly and minimize churn.
•Manage a regional book of business with a focus on annual recurring revenue, account expansion, and process improvements.
•Translate public safety best practices into credible recommendations, supporting integrations and workflow optimizations for customers.

Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 105,000 annually

Perks:Annual BonusHealth InsuranceDentalVision401kPaid LeaveParental LeaveEquity

Key Requirements

•High school diploma and a bachelor’s degree plus 5+ years of experience in customer advocacy, sales, engineering, public safety, or project management.
•Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
•Must be able to obtain a background clearance as required by government customers, including a CJIS-governed fingerprint background check.
•5+ years of customer advocacy, project management, or public safety experience, including 2+ years managing enterprise-level accounts.
•Ability to travel up to 25% as required for this position.

Experience:5+ yearsPublic safetyCustomer advocacyProject managementEnterprise accounts

Education:Bachelor's

Skills:Executive presenceRelationship managementCross-functional collaborationData-driven communicationStrategic account leadership

Tech Stack:APX NEXTAPX N-Line

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS fingerprint background check

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

2 weeks ago

APX Customer Success Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Georgia, North Carolina, Mississippi, South Carolina, Tennessee, Florida, Louisiana, Alabama, Arkansas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as primary advocate for state and local agencies to align APX software capabilities with operational goals and drive documented success.
•Cultivate trust-based relationships with technical and command leadership to improve customer sentiment, retention, and referenceability.
•Lead cross-functional internal teams (Sales, Support, Onboarding) to resolve client challenges quickly and minimize churn.
•Manage a regional book of business with a focus on annual recurring revenue, account expansion, and process improvements.
•Translate public safety best practices into credible recommendations, supporting integrations and workflow optimizations for customers.

Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 105,000 annually

Perks:Annual BonusHealth InsuranceDentalVision401kPaid LeaveParental LeaveEquity

Key Requirements

•High school diploma and a bachelor’s degree plus 5+ years of experience in customer advocacy, sales, engineering, public safety, or project management.
•Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
•Must be able to obtain a background clearance as required by government customers, including a CJIS-governed fingerprint background check.
•5+ years of customer advocacy, project management, or public safety experience, including 2+ years managing enterprise-level accounts.
•Ability to travel up to 25% as required for this position.

Experience:5+ yearsPublic safetyCustomer advocacyProject managementEnterprise accounts

Education:Bachelor's

Skills:Executive presenceRelationship managementCross-functional collaborationData-driven communicationStrategic account leadership

Tech Stack:APX NEXTAPX N-Line

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS fingerprint background check

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn