Director of Solutions Engineering - EMEA Enterprise

Decagon
London
Workplace: OnsiteFull timeGBP 200,000 - 250,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Leadership","Communication","Collaboration","Organizational mindset","Executive presence"]

Build and lead Decagon’s pre-sales solutions engineering function for complex enterprise opportunities across EMEA. Hire, mentor, and manage Solutions Engineers while establishing scalable best practices for solutioning, proof-of-concepts, and technical validation. Partner with Sales, Product, and Engineering to align go-to-market strategy and technical execution, and serve as an executive technical leader guiding customers through discovery, solution design, and ROI validation.

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Decagon
Decagon
13 hours ago

Director of Solutions Engineering - EMEA Enterprise

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Job Summary

Build and lead Decagon’s pre-sales solutions engineering function for complex enterprise opportunities across EMEA. Hire, mentor, and manage Solutions Engineers while establishing scalable best practices for solutioning, proof-of-concepts, and technical validation. Partner with Sales, Product, and Engineering to align go-to-market strategy and technical execution, and serve as an executive technical leader guiding customers through discovery, solution design, and ROI validation.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Director level

Key Responsibilities

  • •Hire, mentor, and manage a Solutions Engineering team, providing technical guidance and career development.
  • •Establish pre-sales best practices for solutioning, proof-of-concepts, and technical validation.
  • •Co-develop go-to-market strategies with Sales leadership and align technical execution with business goals.
  • •Engage directly with strategic enterprise prospects and customers through discovery, solution design, and ROI validation.
  • •Partner with Product and Engineering to translate customer insights into roadmap priorities and define scalable processes and assets.

Pay and Benefits

Salary: GBP 200,000 - 250,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPensionParental LeaveFertility Benefits

Key Requirements

  • •7+ years in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.
  • •3+ years managing or leading pre-sales/solutions engineering teams.
  • •Proven success working with large enterprise customers and navigating complex buying cycles.
  • •Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.
  • •Ability to communicate credibly with executives, business stakeholders, and technical teams.
Experience:7+ yearsEnterprise
Skills:LeadershipCommunicationCollaborationOrganizational mindsetExecutive presence
Tech Stack:AIGenerative AILLM architecturePrompt engineeringAPI integrationsSDKsIntegration patternsTelephony infrastructure

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor