Rep, Technical Support

Avi-spl
Gurugram
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Effective communication","Independent work","Organizational skills","Attention to detail","Customer service focus"]

Provide remote assistance and training to end users on AV (audio/video) systems used in conference and meeting spaces. Monitor and service AV systems, troubleshoot issues across Crestron, Logitech, Microsoft Teams Rooms, AMX, Biamp, Shure, and related AV/VC technologies, and support planned VIP events. Coordinate professionally with internal and external teams while delivering timely, quality-focused support and meeting deadlines.

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FursaFursa
Avi-spl
Avi-spl
2 months ago

Rep, Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide remote assistance and training to end users on AV (audio/video) systems used in conference and meeting spaces. Monitor and service AV systems, troubleshoot issues across Crestron, Logitech, Microsoft Teams Rooms, AMX, Biamp, Shure, and related AV/VC technologies, and support planned VIP events. Coordinate professionally with internal and external teams while delivering timely, quality-focused support and meeting deadlines.
Location: Gurugram
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide remote assistance and training to end users in the operation of AV systems.
  • •Perform routine monitoring sweeps and service on AV systems.
  • •Assist with AV tech support for planned VIP events and other meetings.
  • •Resolve issues related to Crestron, Logitech, Microsoft Teams Rooms, AMX, Biamp, Shure, and other AV/VC technologies.
  • •Set up and troubleshoot audio/video/presentation systems and perform support tasks in a timely, quality-conscious manner.

Key Requirements

  • •Minimum high school diploma or equivalent.
  • •Demonstrated working knowledge of AV practices and procedures.
  • •Videoconferencing experience, including call set-up and equipment operation.
  • •Experience and knowledge of web conferencing tools such as MS Teams, Zoom, WebEx, and Cisco meeting place.
  • •Ability to test equipment and perform basic troubleshooting.
Experience:AV/VCVideoconferencingWeb conferencing
Education:High School
Skills:Effective communicationIndependent workOrganizational skillsAttention to detailCustomer service focus
Languages:En-us
Tech Stack:AV systemsAudio/video/presentation systemsCrestronLogitechMicrosoft Teams RoomsAMXBiampShureAudio/video/presentation equipmentMicrosoft TeamsZoomWebExCiscoCisco meeting placeVideoconferencingWeb conferencing

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn