Senior Total Loss Express Auto Appraiser for California

USAA
Los Angeles, San Jose, San Diego, Sacramento
Workplace: RemoteFull timeUSD 71,450 - 128,610Function: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Written and verbal communication","Investigation","Empathy","Productivity management","Risk and compliance awareness"]

Investigate, negotiate, evaluate, and appraise complex vehicle damage claims for repairable and total loss cases in California. Use digital estimating tools (including CCC) to ensure estimate accuracy, compliance with state laws, and clear member expectations through proactive communication. Review loss facts and documentation, identify fraud indicators, maintain detailed claim files, support CAT/on-call operations, and coordinate with vendors, internal teams, and regulators as needed.

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FursaFursa
USAA
USAA
22 hours ago

Senior Total Loss Express Auto Appraiser for California

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Investigate, negotiate, evaluate, and appraise complex vehicle damage claims for repairable and total loss cases in California. Use digital estimating tools (including CCC) to ensure estimate accuracy, compliance with state laws, and clear member expectations through proactive communication. Review loss facts and documentation, identify fraud indicators, maintain detailed claim files, support CAT/on-call operations, and coordinate with vendors, internal teams, and regulators as needed.
Location: Los Angeles, San Jose, San Diego, Sacramento
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Investigate, negotiate, evaluate, and appraise highly complex auto physical damage claims for repairable and total loss vehicles in accordance with contract, corporate guidelines, and state laws.
  • •Use digital tools to determine estimate accuracy, review facts of loss, ensure supporting documentation is complete, and assess subrogation opportunities.
  • •Communicate with insureds, internal claims adjusters, and third parties/vendors; may require face-to-face interactions for complex matters.
  • •Maintain accurate and current claim file documentation, manage desk productivity with timely follow-ups, and support accurate claims adjudication timelines.
  • •Review additional damage received from repair facilities (supplement vs. triage to field inspection) and coordinate with vendors/internal partners for high-complexity claim resolution, including fraud indicator referral and CAT/on-call support as needed.

Pay and Benefits

Salary: USD 71,450 - 128,610
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness StipendLearning Budget

Key Requirements

  • •High School Diploma or General Equivalency Diploma.
  • •2 years of auto appraising experience.
  • •Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process, and claim appraisal procedures.
  • •Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
  • •Acquisition and maintenance of an insurance adjuster license within 90 days and 3 attempts.
Experience:2+ yearsAuto appraisingP&C insuranceCollision repairCatastrophe (CAT) responseField auto appraisal
Education:High School
Skills:Written and verbal communicationInvestigationEmpathyProductivity managementRisk and compliance awareness
Licenses:Insurance adjuster license
Certifications:I-CAR ProLevel 3 (Platinum)
Tech Stack:CCCDigital tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn