Manager - Business Development

Freshworks
London
Workplace: OnsiteFull timeFunction: Business Development & PartnershipsExperience: 3+ yearsSkills: ["Communication","Leadership","Coaching","Teamwork","Strategic thinking"]

Lead and develop a high-performing Business Development team in the UKI region, driving inbound and outbound sales, shaping GTM strategy with an AI-first sales stack, and collaborating with Marketing. You’ll act as a player-coach, architect playbooks, mentor BDMs, and forecast performance to exceed targets in a London-based, full-time role.

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Freshworks
Freshworks
3 months ago

Manager - Business Development

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead and develop a high-performing Business Development team in the UKI region, driving inbound and outbound sales, shaping GTM strategy with an AI-first sales stack, and collaborating with Marketing. You’ll act as a player-coach, architect playbooks, mentor BDMs, and forecast performance to exceed targets in a London-based, full-time role.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Manager level

Key Responsibilities

  • •Drive inbound and outbound sales development, collaborate with cross-functional teams, train and motivate the Business Development team to generate qualified opportunities.
  • •Work with sales managers and sales representatives to understand and align with regional territory plans
  • •Ensure a tight feedback loop with the sales departments to ensure proper qualification, lead quality, and appropriate follow-up
  • •Train, mentor and lead a team of Business Development Managers (BDMs)
  • •Provide detailed analysis and reporting on team performance by tracking key data points and forecasting to sales leadership

Key Requirements

  • •3+ years of experience in building and leading high performing Business Development.
  • •Familiarity with sales intelligence. Experience using data enrichment and intent data tools to build highly targeted outbound lists.
  • •Data Driven approach to performance management
  • •A relentless focus on continuous improvement, constantly iterating on email copy, call scripts, and cadences to optimize conversion rates.
  • •An expert understanding of key top-of-funnel metrics (e.g., meeting hold rates, SQL conversion, pipeline value) and the ability to accurately forecast team performance
Experience:3+ yearsSaaSIT servicesAISales enablement
Skills:CommunicationLeadershipCoachingTeamworkStrategic thinking
Languages:English
Tech Stack:AIAutomationIntent dataSales enablement

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor