Relationship Associate - Digital Services

Openlane
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Integrity","Relationship building","Accountability","Adaptability","Continuous improvement","Teamwork"]

Serve as the main point of contact for dealerships in a dedicated book of business, using CRM tools and work queues to support digital markets. Manage and grow customer accounts through performance-focused discussions, promote product solutions and campaigns, and service transactions same-day. Analyze and mitigate risk on accounts while aligning with internal and external stakeholders to resolve issues and achieve branch goals.

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FursaFursa
Openlane
Openlane
13 hours ago

Relationship Associate - Digital Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the main point of contact for dealerships in a dedicated book of business, using CRM tools and work queues to support digital markets. Manage and grow customer accounts through performance-focused discussions, promote product solutions and campaigns, and service transactions same-day. Analyze and mitigate risk on accounts while aligning with internal and external stakeholders to resolve issues and achieve branch goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop understanding of customer needs using CRM tools and work queues.
  • •Identify dealer needs and promote product solutions and campaigns.
  • •Manage accounts, service tasks/transactions, and drive dealer growth through performance-related discussions.
  • •Manage, service, and mitigate risk on customer accounts.
  • •Coordinate with operational resources and stakeholders to resolve issues with timely communication.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceLong-term Disability

Key Requirements

  • •Two years of experience in customer-facing, sales, or sales support roles.
  • •Experience working in a multi-faceted environment managing multiple tasks with a strong focus on productivity and adaptability.
  • •Ability to use and understand technology required for the role (e.g., mobile applications and software).
  • •Ability to work independently and autonomously when needed as well as part of a team.
  • •High level of accountability toward local goals and business targets.
Skills:Customer serviceIntegrityRelationship buildingAccountabilityAdaptabilityContinuous improvementTeamwork
Tech Stack:CRMCustomer relationship management (CRM)Mobile applicationsSoftwareGoogle WorkspaceSalesforceTableau

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn