New Partner Experience Team Lead - French Market

Deliveroo
Manchester
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Leadership","Coaching","Performance management","Reporting","Customer focus"]

Lead a team of New Partner Experience agents to onboard new restaurants onto the platform in France and grow their order volume over the first 8 weeks. You’ll work within the SMB team in Manchester, manage day-to-day oversight, coach and support attendance, and develop onboarding processes. Track performance, report results, set action plans, and ensure restaurants are comfortable with Deliveroo systems to drive successful partnerships.

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FursaFursa
Deliveroo
Deliveroo
2 months ago

New Partner Experience Team Lead - French Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead a team of New Partner Experience agents to onboard new restaurants onto the platform in France and grow their order volume over the first 8 weeks. You’ll work within the SMB team in Manchester, manage day-to-day oversight, coach and support attendance, and develop onboarding processes. Track performance, report results, set action plans, and ensure restaurants are comfortable with Deliveroo systems to drive successful partnerships.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee the daily work of New Partner Experience agents.
  • •Coach the team, manage attendance and behaviour, and help develop their skills.
  • •Develop and refine onboarding processes to ensure restaurants are set up for success.
  • •Work with other Team Leads and report results to drive improved performance.
  • •Establish a performance management framework and ensure agreed goals are met; ensure restaurants are comfortable with Deliveroo systems.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •Fluent or native in English and French.
  • •2+ years management experience.
  • •Experience in account management or customer service (desirable).
  • •Ability to work to targets with an energetic, proactive attitude.
Experience:2+ years
Skills:LeadershipCoachingPerformance managementReportingCustomer focus
Languages:EnglishFrench

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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