Learning Delivery Supervisor | Training Operation

Teletech
Mexico City, Distrito Federal
Workplace: OnsiteFull timeMXN 27,000+ monthlyFunction: Transportation & Fleet OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Performance coaching","Talent development","Communication","Problem-solving"]

Lead a team of Training Specialists under the Learning Delivery Manager, driving training effectiveness and operational performance. Handle hiring support, coaching, and annual performance appraisals, while managing escalations for Ford and other Percepta clients. Analyze training and customer-satisfaction metrics, create action plans for underperformance, and facilitate workshops, focus groups, and recurrent training aligned to GLK and Learning Delivery standards.

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Teletech
Teletech
5 days ago

Learning Delivery Supervisor | Training Operation

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead a team of Training Specialists under the Learning Delivery Manager, driving training effectiveness and operational performance. Handle hiring support, coaching, and annual performance appraisals, while managing escalations for Ford and other Percepta clients. Analyze training and customer-satisfaction metrics, create action plans for underperformance, and facilitate workshops, focus groups, and recurrent training aligned to GLK and Learning Delivery standards.
Location: Mexico City, Distrito Federal
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and manage a team of Training Specialists, including coaching/mentoring and supervising daily responsibilities and professional development.
  • •Assist the Learning Delivery Manager with departmental hiring.
  • •Drive improvement initiatives in operational performance and training effectiveness, including action plans, workshops, focus groups, job aides, and recurrent training.
  • •Resolve customer escalations in a timely manner for Ford and other Percepta Business Clients, and facilitate effective meetings with cross-functional collaboration.
  • •Own training reporting and analysis for stakeholder needs (e.g., business reviews, NH training dashboard, calibrations) and analyze metrics to identify underperformance and sustained improvement gaps.

Pay and Benefits

Salary: MXN 27,000 monthly
Perks:Paid LeaveAnnual BonusLife InsuranceSavings FundMeal VouchersRestaurant CardEmployee Discounts

Key Requirements

  • •3+ years of experience in Learning & Development functions (TNA, learning design, content development, training and facilitation, and training evaluation/active learning).
  • •Proven leadership skills, performance coaching, and talent development experience.
  • •Training in process improvement (Six Sigma methodology preferred).
  • •Bachelor’s degree preferred, or equivalent work experience.
  • •Strong computer literacy (word processing, spreadsheets, flowcharting, project management, and authoring software) with effective communication in English and Spanish.
Experience:3+ years
Education:Bachelor's
Skills:LeadershipPerformance coachingTalent developmentCommunicationProblem-solving
Languages:EnglishSpanish
Tech Stack:Six SigmaSpreadsheetsProject managementAuthoring softwareFlowcharting

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn