Customer Operator

CarMax
Ontario
Workplace: OnsiteFull timeUSD 21.74 - 21.74 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Telephone etiquette","Active listening","Empathy","Detail-oriented","Team collaboration","Time management","Multitasking"]

Provide customer service support for the Service Department by answering service calls in a friendly, empathetic manner and assisting customers before, during, and after service or repairs. Help Service Consultants and Customer Advisors with accurate information, schedule appointments, route calls, and perform reminder and follow-up calls. Update and maintain repair order records, contact customers for repair requests, and handle daily documentation plus EH&S compliance.

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FursaFursa
CarMax
CarMax
1 day ago

Customer Operator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 36 minutes agoStatus: Live

Job Summary

Provide customer service support for the Service Department by answering service calls in a friendly, empathetic manner and assisting customers before, during, and after service or repairs. Help Service Consultants and Customer Advisors with accurate information, schedule appointments, route calls, and perform reminder and follow-up calls. Update and maintain repair order records, contact customers for repair requests, and handle daily documentation plus EH&S compliance.
Location: Ontario
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming service calls promptly and professionally with empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and respond clearly to customer inquiries.
  • •Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
  • •Contact customers with repair requests, maintain accurate repair order records and daily documentation, and audit sublet invoices and loaner logs while following EH&S requirements.

Pay and Benefits

Salary: USD 21.74 hourly
Perks:Paid Leave

Key Requirements

  • •Strong interpersonal and communication skills to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to build trust with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability, including nights, weekends, holidays, and extended shifts.
Skills:Customer serviceCommunicationTelephone etiquetteActive listeningEmpathyDetail-orientedTeam collaborationTime managementMultitasking
Tech Stack:SpreadsheetsService systems

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn