6 days ago

Customer Relations Expert (All Genders) - Danish market focus

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 minutes agoStatus: Live

Reposted: first listed 6 days ago

Job Summary

Own the resolution of Zalando’s most complex and sensitive customer cases for the Danish market. Tackle escalations with deep case investigations, reviewing past interactions, and delivering fair, brand-aligned outcomes through close collaboration with internal teams such as Legal, Logistics, Payments, and CXM Quality. Improve customer service quality by providing feedback to service partners, preventing repeat issues, and contributing to continuous process optimization.

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve complex, escalated customer contacts by reviewing case histories and conducting thorough investigations.
•Assess and improve quality by evaluating prior customer interactions and providing constructive feedback to service providers.
•Communicate with customers across multiple channels to de-escalate issues and prevent further escalations.
•Contribute to continuous improvement by identifying opportunities to enhance customer service activities and processes.
•Collaborate with internal departments and external partners (e.g., Payments, Logistics, Legal) to align on solutions and ensure a seamless experience.

Pay and Benefits

Perks:EquityDiscountsPaid VolunteeringPaid LeaveGym MembershipHealth InsuranceFamily Services

Key Requirements

•Deliver excellent customer support in complex or sensitive situations with empathy, ownership, and sound judgment.
•Perform meticulous investigations with high due diligence and exceptional quality standards.
•Adapt and stay resilient in a dynamic environment while managing diverse tasks and shifting requirements.
•Maintain a proactive, innovative mindset, including the confidence to challenge and improve existing processes.
•Be proficient in Danish and English (business proficiency).

Experience:Customer support

Skills:EmpathyOwnershipAdaptabilityResilienceStakeholder management

Languages:DanishEnglish

Tech Stack:Translation tools

Company Brief

Zalando

Zalando operates a leading European online marketplace for fashion and lifestyle products, offering clothing, shoes and accessories from international brands and local labels, plus logistics and marketing services to partner brands and retailers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2008

Website LinkedIn

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Zalando

6 days ago

Customer Relations Expert (All Genders) - Danish market focus

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 minutes agoStatus: Live

Reposted: first listed 6 days ago

Job Summary

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve complex, escalated customer contacts by reviewing case histories and conducting thorough investigations.
•Assess and improve quality by evaluating prior customer interactions and providing constructive feedback to service providers.
•Communicate with customers across multiple channels to de-escalate issues and prevent further escalations.
•Contribute to continuous improvement by identifying opportunities to enhance customer service activities and processes.
•Collaborate with internal departments and external partners (e.g., Payments, Logistics, Legal) to align on solutions and ensure a seamless experience.

Pay and Benefits

Perks:EquityDiscountsPaid VolunteeringPaid LeaveGym MembershipHealth InsuranceFamily Services

Key Requirements

•Deliver excellent customer support in complex or sensitive situations with empathy, ownership, and sound judgment.
•Perform meticulous investigations with high due diligence and exceptional quality standards.
•Adapt and stay resilient in a dynamic environment while managing diverse tasks and shifting requirements.
•Maintain a proactive, innovative mindset, including the confidence to challenge and improve existing processes.
•Be proficient in Danish and English (business proficiency).

Experience:Customer support

Skills:EmpathyOwnershipAdaptabilityResilienceStakeholder management

Languages:DanishEnglish

Tech Stack:Translation tools

Company Brief

Zalando

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2008

Website LinkedIn