Customer Service Representative

Emerson
Poland
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Communication","Organizational","Problem-solving","Independent work"]

Serve as the primary customer contact for Poland, Slovakia, and the Czech Republic, supporting customers via phone and email. Manage accurate order processing, modifications, and EDI transactions, and resolve inquiries, complaints, and returns. Coordinate fulfillment and delivery tracking with planning and operations teams, prepare customer documentation, and provide basic technical/product information with internal expert support. Contribute to continuous process improvement and provide regional administrative, translation, and backup coverage as needed.

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FursaFursa
Emerson
Emerson
3 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary customer contact for Poland, Slovakia, and the Czech Republic, supporting customers via phone and email. Manage accurate order processing, modifications, and EDI transactions, and resolve inquiries, complaints, and returns. Coordinate fulfillment and delivery tracking with planning and operations teams, prepare customer documentation, and provide basic technical/product information with internal expert support. Contribute to continuous process improvement and provide regional administrative, translation, and backup coverage as needed.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide timely, professional customer support across Poland, Slovakia, and the Czech Republic via phone and email
  • •Process customer orders, order modifications, and EDI transactions accurately and efficiently
  • •Handle customer inquiries, complaints, and returns to ensure effective resolution and positive customer experience
  • •Coordinate order fulfillment and proactively track delivery schedules with planning and operations teams
  • •Provide basic technical support and product-related information, and support continuous process improvement

Key Requirements

  • •Minimum 2 years of relevant customer service or commercial support experience
  • •Experience in a customer-facing, commercial, or customer service environment, ideally in an international setting
  • •Strong written and verbal communication skills in Polish and English
  • •Ability to manage multiple priorities while maintaining accuracy and attention to detail
  • •Confidence using standard business applications and digital tools
Experience:2+ yearsInternational
Skills:Customer-focusedCommunicationOrganizationalProblem-solvingIndependent work
Languages:PolishEnglishGerman
Tech Stack:EDIERPCRMPhoneEmail

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn