Area Supervisor - instashop

Delivery Hero
Cairo
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 2-4 yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Organization","Time management","Detail oriented"]

Oversee daily delivery operations across an assigned district, ensuring rider performance meets SLAs while controlling delivery costs. Coordinate with vendors and 3PL providers to maintain reliable rider supply during demand spikes and continuously improve on-ground workflows. Track KPIs like on-time delivery and delivery cost, create Excel-based performance reports, and run root-cause troubleshooting when targets slip. Conduct field audits, support QA issue resolution, and help onboard and train new riders.

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Delivery Hero
Delivery Hero
4 days ago

Area Supervisor - instashop

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Last checked: 5 hours agoStatus: Live

Job Summary

Oversee daily delivery operations across an assigned district, ensuring rider performance meets SLAs while controlling delivery costs. Coordinate with vendors and 3PL providers to maintain reliable rider supply during demand spikes and continuously improve on-ground workflows. Track KPIs like on-time delivery and delivery cost, create Excel-based performance reports, and run root-cause troubleshooting when targets slip. Conduct field audits, support QA issue resolution, and help onboard and train new riders.
Location: Cairo
Workplace: Onsite
Employment Type: Contract
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage daily delivery operations, including rider team and vendor performance across an assigned district.
  • •Live oversight of zone operations to ensure riders hit target delivery times and maintain customer ratings.
  • •Coordinate with 3PL providers and fleet vendors to address service gaps and scale rider supply during demand spikes.
  • •Monitor KPIs (On-Time Delivery Rate, Orders Per Hour, Delivery Cost Per Order) and create regular tracking reports for leadership.
  • •Conduct on-ground audits with Team Leaders, partner with QA on app issues and rider misconduct, and support rider onboarding and training.

Key Requirements

  • •Bachelor’s degree in business administration, logistics, supply chain, operations management, or a related field.
  • •2–4 years of experience in fleet operations, e-commerce, grocery, or marketplace.
  • •Strong analytical skills to translate data into business decisions.
  • •Advanced Microsoft Excel skills (Power BI is a plus).
  • •Excellent English plus strong stakeholder management, communication, organization, and time-management skills.
Experience:2-4 yearsFleet operationsE-commerceGroceryMarketplace
Education:Bachelor's in business administration, Logistics, Supply Chain, Operations Management
Skills:Stakeholder managementCommunicationOrganizationTime managementDetail oriented
Languages:English
Tech Stack:Microsoft ExcelPivot TablesPower BI

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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