Delivery Hero

4 months ago

Sr. Specialist Rider Engagement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Mid-Senior level role focusing on rider retention, satisfaction, and partnerships within the delivery ecosystem. You’ll analyze churn, lead cross-functional improvement initiatives, manage stakeholder communications, and co-lead partnerships to enhance rider benefits, driving improvements in NPS and overall rider experience.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Develop and implement strategies to reduce rider churn across operational zones.
•Collaborate with Operations, 3PL/Vendor Management, and Rider Support to execute retention initiatives.
•Manage Rider Satisfaction, NPS, and Value Proposition surveys and analyze KPIs.
•Present insights and recommendations to senior leadership and cross-functional stakeholders.
•Coordinate cross-functional improvement initiatives with teams (Operations, Finance, Marketing, Dispatch & 3PL Partners) and monitor impact.

Key Requirements

•Bachelor’s degree in Business, Operations, Marketing, or related field.
•4–6 years of experience in community management, engagement, operations, or partnerships (preferably in tech, delivery, logistics, or marketplace environments).
•Strong analytical skills with experience interpreting churn, retention, or behavioral data.
•Excellent negotiation and partnership management capabilities.
•Strong communication skills with the ability to engage different stakeholders.

Experience:4-6 yearsLogisticsDeliveryRider engagement

Education:Bachelor's

Skills:CommunicationAnalytical thinkingNegotiationStakeholder managementProject management

Languages:English

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

4 months ago

Sr. Specialist Rider Engagement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Develop and implement strategies to reduce rider churn across operational zones.
•Collaborate with Operations, 3PL/Vendor Management, and Rider Support to execute retention initiatives.
•Manage Rider Satisfaction, NPS, and Value Proposition surveys and analyze KPIs.
•Present insights and recommendations to senior leadership and cross-functional stakeholders.
•Coordinate cross-functional improvement initiatives with teams (Operations, Finance, Marketing, Dispatch & 3PL Partners) and monitor impact.

Key Requirements

•Bachelor’s degree in Business, Operations, Marketing, or related field.
•4–6 years of experience in community management, engagement, operations, or partnerships (preferably in tech, delivery, logistics, or marketplace environments).
•Strong analytical skills with experience interpreting churn, retention, or behavioral data.
•Excellent negotiation and partnership management capabilities.
•Strong communication skills with the ability to engage different stakeholders.

Experience:4-6 yearsLogisticsDeliveryRider engagement

Education:Bachelor's

Skills:CommunicationAnalytical thinkingNegotiationStakeholder managementProject management

Languages:English

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor